Team Lead, Online Project Management

Canadian Viewpoint Inc. is a medium-sized market research firm based in Richmond Hill, Ontario, with over 45 years of experience in qualitative and quantitative research, as well as innovative research technologies. We specialize in helping clients better understand Canadians through surveys, focus groups, face-to-face interviews, and advanced research solutions. At Canadian Viewpoint, we pride ourselves on delivering flexible and customized research solutions while maintaining a collaborative and supportive work environment. Position: Team Lead, Online Project Management Company: Canadian Viewpoint Inc. Industry: Market Research Employment Type: Full-time, Permanent

Location:
Hybrid – Richmond Hill, Ontario

Salary:
$75,000–$85,000 annually, based on experience and qualifications Vacancy Status: This is a current, active vacancy Employees must be physically located in Canada and available to attend the Richmond Hill office when required. Work Schedule This is a full-time position with standard business hours of 9am-5pm EST, Monday to Friday. As a leadership role supporting clients and active market research projects, occasional work outside regular business hours may be required to address urgent client or fieldwork needs. Additional hours and overtime, where applicable, will be managed in accordance with the Ontario Employment Standards Act (ESA). Reporting Relationship This position reports to the Manager, Online Project Management. During a temporary leadership transition, the successful candidate will receive day-to-day leadership and support from an experienced consultant. Salary and Benefits The salary range for this position is $75,000–$85,000 per year, based on experience and qualifications. Benefits include:
- Health and dental coverage
- Paid vacation
- Opportunities for professional development and career growth AI Disclosure Canadian Viewpoint Inc. may use AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our recruitment team. Accessibility and Accommodation Canadian Viewpoint Inc. is committed to an inclusive and barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact michelle@canview.com .

About the Role
The Team Lead, Online Project Management is responsible for leading and supporting a team of Project Managers and Project Coordinators while helping ensure market research projects are delivered on time, on budget, and according to client requirements. This is a hands-on leadership role that combines people management, client service, project oversight, resource planning, and problem-solving. The successful candidate will be proactive, organized, process-driven, and comfortable making decisions in a fast-paced environment. They will work closely with their team and other departments to identify risks early, resolve project challenges, and consistently deliver a positive client experience. Depending on project volume and team capacity, the Team Lead may also manage active projects directly. What a Typical Day May Look Like
- Reviewing active projects, timelines, budgets, and team priorities
- Supporting Project Managers and Project Coordinators with project challenges
- Monitoring team workload and allocating projects based on capacity and experience
- Meeting with team members to discuss performance, priorities, and development
- Working with clients and internal teams to resolve escalated issues
- Reviewing fieldwork, sampling, quotas, incidence rates, response rates, and other project metrics
- Coaching team members and identifying training opportunities
- Collaborating with other Team Leads and leadership to improve processes and resolve operational issues

Key Responsibilities
Team Leadership and Development
- Lead, coach, and support a team of Project Managers and Project Coordinators
- Conduct regular one-on-one meetings and weekly team touchpoints
- Conduct mid-year and year-end performance reviews
- Develop individual plans to support employee performance, development, and career growth
- Identify training needs and provide ongoing coaching, mentorship, and support
- Communicate company priorities, expectations, and changes clearly to the team
- Help create a positive, collaborative, and accountable team environment
- Support team-building and employee engagement activities Project and Resource Management
- Ensure projects are delivered on time, on budget, and according to client specifications
- Allocate projects based on team capacity, individual skill sets, project complexity, and client requirements
- Monitor team workload and bandwidth and identify potential resource gaps
- Proactively identify project risks and support the team in troubleshooting and