Client Solution Specialist

2 weeks ago

Cape Breton, Canada Kaizen Lab Inc. Full time

Why Join NBI?

Northern BI has been a trusted leader in telematics since 2008 and has experienced strong, consistent double‑digit growth over the past five years. With an exceptional client retention rate of over 95%, we’re known for our hands‑on, collaborative approach and our commitment to delivering outstanding customer support. As a top global Geotab partner, we take pride in the quality of our solutions and the strength of our team. We also offer competitive bonus programs for all roles, reinforcing our dedication to recognizing and rewarding great work.

About the Role

As a Bilingual Client Solutions Specialist, you will play a key role in onboarding and supporting our clients. You will deliver training, provide technical assistance, and troubleshoot both hardware and software issues. You will also guide clients through software features, configure reports in Excel, and ensure they receive a positive and seamless experience.
This position can be remote across Canada, or hybrid within Atlantic Canada.

Responsibilities

- Provide professional customer services support to NBI clients

- Support My Geotab, Geotab hardware, and third‑party hardware and software

- Provide successful resolution to customer complaints

- Train internal staff as required

- Provide introductory software training to new clients

- Provide software training to new users of existing clients

- Provide software/hardware refresher training to existing clients

- Provide impromptu “how to” sessions on specific items in the software

- Report escalating and severe customer concerns and issues to management

- Demonstrated professionalism and poise

- Preserve the confidentiality and security of customer data and information

- Exceptional relationship building skills

- Escalate cases to Geotab and third‑party vendors to resolve complex problems

- Identify software bugs and record and elevate as required

Qualifications

This opportunity may be a great fit for you if:

- You are bilingual in French and English (required)

- You have post‑secondary education or equivalent experience

- You have 1–3 years of experience in training, technical service, or support

- You are proficient in Microsoft Office, especially Excel

- You bring strong customer service experience

- You have experience using CRM platforms (Salesforce preferred)

- Your written and verbal communication skills are clear, professional, and effective

- You possess strong attention to detail and excellent organizational skills

- You can work rotational shifts Monday–Friday between 8:00 am–9:00 pm (AT)

- Typical shifts include 8–5, 9–6, and 12–9

- You are comfortable working either in‑office or remotely

Work With Us

We’re looking for people who are passionate about what they do, who believe in our core values, and who strive to go above and beyond for our customers every day. If you have a strong work ethic, enjoy rising to challenges, and want to be part of a fast‑growing Atlantic Canadian company, we’d love to hear from you.

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