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CLIENT SERVICE ASSOCIATE

1 month ago

London, Canada Green Shield Canada (GSC) Full time

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

This role will report to the Manager, Client Service and will contribute to the Growth and Client Service team in the following ways:

- Partner with Customer Service Representatives and Account Managers to deliver exceptional client experiences.

- Manage reporting for clients – including monthly, quarterly, and ad hoc reports – ensuring insights are timely and actionable.

- Collaborate with Sales Reporting on monthly reporting.

- Support account maintenance activities, including updates and plan changes, to keep client information accurate and up to date.

- Ensure precision and timeliness in all deliverables, contributing to smooth operations and client satisfaction.

WHO WE'RE LOOKING FOR

- Previous experience in benefits, insurance or health services is an asset.

- Post‑secondary degree or diploma education.

- Excellent communication and problem‑solving skills.

- Ability to multi‑task, work well under pressure, and be self‑reliant, while focusing first and foremost on the success of the team.

- Ability to work in a fast‑paced, deadline‑driven team environment and embrace change.

- Passionate, with a positive attitude, a willingness to learn, an engaged team member, and a desire to serve our clients with energy and passion.

- Committed, professional, displays ownership and accountability.

- Participate and strive to achieve excellence and have fun.

- Intermediate to advanced software skills in programs such as Word, Excel, PowerPoint.

NICE TO HAVE

- Familiarity with CRM systems (MS Dynamics).

- Exposure to Power BI or Tableau.

- Certified Employee Benefit Specialist (CEBS) Certification.

- Valid driver’s license and vehicle.

THE CULTURE

We believe a career should be meaningful, not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo and are driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture and positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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