Configuration Analyst

3 weeks ago

Vancouver, Canada Coreio Inc. Full time

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America and are a Premier ServiceNow Consulting & Implementation Partner. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

We are seeking a ServiceNow Configuration Analyst for a 6 month contract opportunity to support, configure, and enhance the ServiceNow platform. The role focuses on configuring ServiceNow ITOM module, optimizing workflows, maintaining CMDB data integrity, and ensuring platform stability while following ServiceNow best practices.

Key Responsibilities

- Configure and maintain ServiceNow ITOM modules
- Configure and maintain relationships into ITSM modules such as Incident, Problem, Change, Request, and Knowledge
- Manage and maintain the CMDB
- Manage and maintain data coming into the CMDB from peripheral sources such as Intune, SCCM and JAMF
- Design and configure forms, workflows, Flow Designer, UI Policies, Business Rules, and Client Scripts
- Maintain CMDB accuracy, relationships, and alignment with CSDM
- Support platform upgrades, patching, testing, and deployments
- Gather and analyze business requirements and translate them into ServiceNow configurations
- Troubleshoot issues and provide production support
- Create and maintain configuration and process documentation
- Develop basic reports and dashboards
- Ensure adherence to ServiceNow governance and best practices

Required Skills & Qualifications

- 2–5 years of hands-on ServiceNow configuration experience
- Strong knowledge of ITOM, ITSM and ITIL processes
- Experience with:

- Business Rules, UI Policies, Client Scripts

- Flow Designer / Workflow Editor

- Service Catalog and Request Management

- CMDB and CSDM fundamentals
- Strong analytical, communication, and problem-solving skills

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA)
- Experience with ITOM, ITSM, or CSM modules
- Experience supporting ServiceNow upgrades

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

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