IT Support Manager

3 days ago

Ottawa, Canada Magnet Forensics Full-time €100,000 - €150,000 Contract
Elevate the IT support experience as a Manager at Magnet Forensics, overseeing a global team and enhancing technology solutions. This hybrid role emphasizes leadership and employee satisfaction. As the IT Support Manager, your leadership will drive a customer-focused IT team delivering responsive and efficient support. With a strong emphasis on performance metrics and continuous improvement, you will collaborate with cross-functional teams to resolve issues and implement proactive solutions. Your technical acumen will help ensure that employees have the best tools available.

Key Responsibilities
• Lead a diverse team across various locations
• Supervise tech procurement and asset management
• Equip shared workspaces with reliable technology
• Manage smooth onboarding and offboarding processes
• Implement efficient ticket resolution strategies

Requirements:
• Bachelor's degree in IT or similar field
• Proven leadership in customer-centric IT processes
• Experience in IT systems and software
• Strong analytical and communication skills
• Customer feedback leveraging expertise Shape the future of IT support at Magnet Forensics through innovation and teamwork.