IT Support Manager

18 hours ago

Ottawa, Canada Magnet Forensics Full-time €100,000 - €150,000 Contract
Elevate the IT support experience as a Manager at Magnet Forensics, overseeing a global team and enhancing technology solutions. This hybrid role emphasizes leadership and employee satisfaction. As the IT Support Manager, your leadership will drive a customer-focused IT team delivering responsive and efficient support. With a strong emphasis on performance metrics and continuous improvement, you will collaborate with cross-functional teams to resolve issues and implement proactive solutions. Your technical acumen will help ensure that employees have the best tools available.

Key Responsibilities
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¢ Lead a diverse team across various locations â€
¢ Supervise tech procurement and asset management â€
¢ Equip shared workspaces with reliable technology â€
¢ Manage smooth onboarding and offboarding processes â€
¢ Implement efficient ticket resolution strategies

Requirements:
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¢ Bachelor's degree in IT or similar field â€
¢ Proven leadership in customer-centric IT processes â€
¢ Experience in IT systems and software â€
¢ Strong analytical and communication skills â€
¢ Customer feedback leveraging expertise Shape the future of IT support at Magnet Forensics through innovation and teamwork.