Technical Writer

@ado/base-application.woahbar.cookie-preference-prompt.description . @ado/base-application.woahbar.cookie-preference-prompt.essential-description@ado/base-application.woahbar.cookie-preference-prompt.performance-description@ado/base-application.woahbar.cookie-preference-prompt.marketing-description**Technical Writer**#209, 9644-54 Avenue Edmonton , AB T6E 5V1 Canada **Position Overview**LawDepot is currently expanding and looking to recruit a Technical Writer in Edmonton, Alberta. In this role, you will be responsible for producing UI copy and how-to documentation that empowers non-technical users to make effective use of our internal Content Management System (CMS). A secondary responsibility will be creating interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 25 million plus yearly visitors. This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule. **Primary Responsibilities*** Write and edit clear, plain-language UI copy (ex. headings, labels, error messages, in-app instructions and help content) for our internal CMS tools so that the interfaces are easy for non-technical users to understand, learn and use* Create and update internal CMS training documentation (ex. FAQs, guides, step-by-step instructions with screenshots and videos) that provide support for internal team members to learn our tools faster and complete projects more efficiently* Build expertise with our internal CMS tools by directly completing implementation projects (ex. revising our interactive questionnaire products, setting up and taking down A/B experiments, etc.)* Create and polish training materials for additional non-CMS tools, reports, and processes* Review and update existing documentation to ensure accuracy, clarity and relevance as system features evolve* Partner with cross functional teams in Product, UX, Marketing and Legal to improve and organize company Intranet documentation* Ensure all support content is well-organized, easily accessible and up to date for efficient team collaboration* Participate in knowledge-sharing and training sessions with other teams to gain the necessary technical and strategic context for writing accurate, effective copy* Develop and refresh customer-facing documentation for products and features* Collaborate across departments to gather insights, share feedback and ensure that documentation and UI content are consistent, user-friendly, and aligned with team objectives**Knowledge and Skill Requirements*** Post-secondary education in Writing, Communications, UX, Business, Library Science, or other relevant fields* Proven aptitude for UX writing, technical writing, plain language writing, and web content writing (ex. UI copy, microcopy, instructions, manuals, guides, FAQs, help content, and web content)* Excellent collaboration skills including the ability to give and receive feedback* Excellent organization skills including the ability to organize large amounts of documentation* Ability to learn, work with, and troubleshoot various types of technology* Self-driven with the ability to work both independently and with multiple teams* Excellent written and verbal communication skills* Ability to edit and refine both personal and team writing for clarity* Understanding of conversion optimization, consumer psychology, and online marketing would be an asset**Why You Should Join the LawDepot Team*** Excellent total compensation package* Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account* Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)* Three weeks paid vacation, plus bonus personal days* Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets* Company share plan* Free catered lunches for the entire office* Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)* Casual work environment* Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)* Free and easily accessible parking* Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away* Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office**Company Profile**Join one of the fastest growing companies in Canada LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey
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