IT Support and Cloud Administrator

3 weeks ago

Montreal, Quebec, Canada Elits Canada Inc. Full time
ELITS Canada Inc is a subsidiary of Accelerate at Iver. Our parent company Iver has 1,700 employees today and is growing; we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is an essential part of the work since we work closely with our customers. As an employee at ELITS, you will become a part of a great team that always responds to the customer with humility and is very proud of what we deliver.

ELITS is now looking for a IT Support and Cloud Administrator for our operations in Montreal.

About this position:

As an IT Support and Cloud Administrator, you will be part of our team and your main responsibilities are:

- Cloud Architecture & Design - Lead the design and architecture of cloud solutions using Microsoft Azure, ensuring alignment with business requirements and best practices.
- Azure Implementation - Design and implement cloud infrastructure, including virtual networks, storage, compute resources, and other services in Microsoft Azure.
- Office 365 Solutions - Architect solutions leveraging Office 365 applications (Exchange Online, SharePoint, Teams, OneDrive) to streamline collaboration and productivity across teams.
- Intune Integration - Design and implement Microsoft Intune solutions for mobile device management (MDM) and mobile application management (MAM), ensuring secure access and compliance.
- Entra ID/Identity Management - Implement and manage Entra ID (Azure AD) to manage identity and access across cloud environments. Conditional Access configuration and maintenance.
- Security & Compliance - Ensure that all cloud-based solutions comply with internal and industry-specific security standards, data governance policies, and best practices. Auditing for compliance.
- Collaboration & Consultation - Work closely with internal stakeholders, external clients, and third-party vendors to understand business requirements and provide cloud solutions that meet their needs.
- Automation, Scripting and Reporting - Develop automation solutions using tools such as PowerShell, Azure CLI, ARM Templates, Power Automate, or Power BI to streamline cloud resource deployment and management.
- Halo ITSM (or equivalent) maintenance - Maintain Halo ITSM processes and configurations, service catalog, and data flows.
- Troubleshooting & Optimization - Provide ongoing support and optimization of cloud-based solutions, ensuring performance, reliability, and cost-efficiency.
- Support users on site - Configure, troubleshoot, and support PCs (Windows and MacOS), Mobile Phones (IOS and Android), peripherals, and AV equipment, including screens, cameras, speakers, and connectivity.
- Manage the IT site operations - Including inventory, PC re-imaging, and handling shipments (may involve lifting boxes up to 20 lbs).

Requirements:

- Bachelor's Degree or higher in Computer Science or equivalent.
- 5+ years of prior work experience in cloud administration.
- Experience managing Halo ITSM or equivalent IT service management tool like BCM or Service Now.
- Strong understanding of cloud infrastructure, networking, identity and access management, and security.
- Expertise in designing and implementing Entra ID (Azure AD) and Azure Identity solutions.
- Hands-on experience with Microsoft Intune for mobile devices and application management.
- In-depth knowledge of Office 365 products (Exchange, SharePoint, Teams, OneDrive, etc.).
- Proven experience in cloud migration, deployment, and troubleshooting in Azure.
- Solid understanding of cloud security concepts, including Azure Security Center, Microsoft Defender, and compliance standards (GDPR, SOC 2, etc.).
- Excellent problem-solving skills and the ability to design scalable, efficient, and secure cloud solutions.
- English required.
- Azure Solutions Architect Expert (AZ-303/304 or AZ-305) or equivalent certifications an advantage.
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-101).
- Certified Information Systems Security Professional (CISSP) or other security-related certifications an advantage.
- Certified Information Technology Infrastructure Library (ITIL) certification an advantage.
- Experience with PowerShell, CLI, and cloud automation tools an advantage.
- Familiarity with Azure DevOps and CI/CD pipeline integrations an advantage.
- Strong communication and presentation skills with the ability to interact with both technical and non-technical stakeholders an advantage.
- Prior experience working in a consultancy or client-facing role an advantage.

Qualities:

- Communicative and a positive attitude towards customers and colleagues.
- Analytical skills, logical reasoning, and excellent problem-solving skills.
- Sense of responsibility, autonomy, and resourcefulness.
- Team player, organized, and strive for results and quality.
- Creative with ideas to improve the product.
- Ability to coordinate and handle more than one task at the same time.
- Being proactive.

Are you a social, flexible, and structured person with a great interest in information technology? Do you find development, constructing, and use of the latest technologies challenging? In that case, send your application to us today

This position is open to Canadian residents (persons with work permit in Canada).

ELITS - Accelerate at Iver

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