15h Left Clinical Coordinator

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Clinical Coordinator - Dermatology is primarily responsible for the facilitation of patient enrollment and commercialization of patient prescriptions in the Sentrex Dermatology Program. The Clinical Coordinator is also responsible for providing clinics with updated patient coverage information and corresponding with dermatology clinic staff to ensure quick access to drug therapy for their patients. In addition, the Clinical Coordinator will assist with other administrative duties and pharmacy related duties within the candidate's scope as regulated by the provincial pharmacy board.

The Clinical Coordinator is expected to participate in all aspects of Pharmacy Operations required of a team player. All roles at Sentrex will be cross trained as permitted by scope of practice, and you may be required to help out in other areas of the pharmacy when required.

A Day in the Life (What you will do here):

- Providing cross-coverage administrative support to all areas within the Patient Support Program, Pharmacy and Clinics
- Organizing the intake of new patients and creation of patient files for the Sentrex Dermatology Program, assigning and completing follow up tasks as appropriate
- Performing reimbursement activities including completion of Special Authorization forms, test bills, and obtaining authorization expiring information
- Proactively problem solve third-party insurance issues to ensure timely processing of prescription claims
- Provide exemplary customer service to patients, physicians/health care professionals and medical clinic staff, by phone/email/ clinic visits
- Adherence to all relevant guidelines including the established Standard Operating procedures and all applicable regulatory requirements as set out by the provincial pharmacy regulatory college
- Providing effective and timely management of inbound faxes and email communication.
- Engage in and manage email, phone, and fax correspondence.
- Handle incoming and outgoing mail.
- Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
- Maintain program data accuracy through review of program documentation for completeness and consistency.
- Assist program Nurses and Pharmacy staff with any other tasks assigned.
- Assist pharmacists in preparation of injections for administration and/or injection administration services and follow-up monitoring where applicable by provincial regulatory college and demonstrating the use of injectable drugs
- Accurate processing of prescriptions, including data-entry of prescriptions, scheduling refills, picking/labelling/packaging of medications, technical release of prescription, and preparing prescriptions/orders for delivery.
- Assist with any areas of pharmacy operations as required by the pharmacy manager.

What you need to ensure you are set up for success:

- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services, pharmacy assistant experience or licensed in good standing as a Registered Pharmacy Technician (preferred).
- Bilingualism (English and French) is preferred
- Experience working with Patient Support Programs or Pharmacy is an asset
- Excellent verbal and written communication, listening, and customer service skills
- Accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
- High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
- Typing skills and ability to be a strong functional user of various computer-based programs
- Strong organizational skills with the ability to cope with changing priorities
- Self-directed individual who can work independently with minimal supervision
- Adheres to confidentiality policy when handling and managing patient data and information
- Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

What makes you a great fit for this team:

- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
- We value our employees Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.

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