2025-02-25) Software Engineer, Integrations

3 weeks ago

Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full time
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role

As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad's native Salesforce integration along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems ensuring our mutual customers have a seamless unified experience. You'll collaborate closely with engineering teammates, product leaders, business leaders and external stakeholders with a particular focus on enhancing our Salesforce integration.

This position reports to our Director of Engineering and has the opportunity to be based in our Vancouver Office.

What you'll do

- Develop and maintain Dialpad's Salesforce integration.
- Contribute to the development of other Dialpad integrations.
- Develop well-tested features with appropriate test hooks resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud

What we're looking for (not requirements, just guidelines)

- 1+ years of professional experience as a software engineer.
- Experience with at least one object-oriented programming language, especially Java or Python.
- Experience with Agile development methodologies.
- Testing, debugging and troubleshooting skills.
- Collaborative & team player but also able to work independently & autonomously.
- Pragmatic approach to solving problems whilst balancing business goals.

Major bonus points for the following

- Apex programming language experience.
- Experience building integrations.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

British Columbia, Canada Salary Range

$99,100 - $118,033 CAD

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate aboutDoing the Right Thing.This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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