Service Technician
2 weeks ago
Responsibilities:
- Perform planned and preventative maintenance on company product lines and competitive equipment.
- Complete customer service break down calls and repairs as scheduled.
- Prepare new equipment for installation and in-service.
- Maintain customer records and profiles.
- Prepare and complete customer work orders, warranty claims, and parts orders.
- Build and maintain good relationships with our customers, sales staff, and management.
- Solve mechanical and electrical problems utilizing electronic and paper service manuals and manufacturers' technical support personnel.
- Actively foster key customer relationships and realize future growth potential.
Requirements:
- Have a mechanical/electrical or automotive background.
- Self-starter who takes initiative and maintains excellent follow-through and follow-up.
- Strong organizational skills.
- Effective communication and customer service skills.
- Ability to work effectively in situations that involve change and/or competing demands.
- Perform well in a fast-paced environment.
- Proficient handling of all confidential and time-sensitive material.
- Ability to stay within budget on expenditures.
- Perform other related duties as required and assigned.
- Possess a valid driver's license and clean driving record.
- Travel may be required as needed.
- Some overtime may be required.
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