Customer Success Engineer
2 days ago
BioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on offline testing methods that delay processes and increase resource consumption. Founded by Joel Sirois, BioIntelligence Technologies developed groundbreaking technology to monitor cellular and bacterial activity in real-time. Their solution, unmatched in the market, acts like hundreds of sensors on cell engines, providing real-time monitoring of metabolism. The BioIntelligence Analytics SolutionTM offers plug-and-play instruments and advanced analytics, enhancing conversion yields, reducing product losses, and lowering energy and water usage in bioprocesses. Their clients span industrial biochemical, biofuel, food additives, and other sectors using microorganisms. By installing their instruments, BioIntelligence Technologies continuously reduces environmental impact, supporting global industrial giants in combating climate change. How will I make an impact? We call this role a "Best Friend" for a reason; you will be the trusted partner of our customers, ensuring they achieve outstanding results with the BioIntelligence Analytics SolutionTM. You won't be selling; you'll be enabling success by guiding scientists and operators in commercial bioprocesses, helping them understand, optimize, and scale their production using real-time metabolic insights. You will: - Support customer adoption, commissioning and integration of BASTM into existing processes - Define and track customer success criteria, KPIs, and optimization opportunities - Structure workflows and documentation high process rigor - Guide clients through troubleshooting and continuous improvement - Collaborate with Solution Specialists to help secure facility-wide expansions - Gather customer insights to influence product roadmap & analytics improvement - Become a subject matter expert in bioprocess performance Our ideal candidate looks like: - Degree in Biotechnological engineering, Bioprocess Engineering, Bioengineering or Biochemical engineering, or in a biology-related science with a strong love for maths - 3–5+ years of hands-on experience in commercial bioprocessing environments - Strong customer-facing communication skills, empathetic, trusted advisor - Highly organized, structured, rigorous, loves documentation & precision - Curious, data-oriented and comfortable working with analytics and industrial constraints - Motivated by working and understanding many different commercial processes, operated in facilities everywhere in America and in Europe - Startup mindset; proactive, adaptable, and mission-driven
-
Customer Success Engineer
2 days ago
New Canada BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet.Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Customer Success Engineer
2 days ago
New Canada BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Senior Customer Success Engineer
2 days ago
New Canada Kompas Full timeJob Title: Senior Customer Success Engineer Location: Montreal, Quebec (Hybrid - 3 days in-office minimum) Company: Kompas Reports to: (Engineering Manager/Head of Customer Success) About Us: The Kompas Mission Kompas is a small, fast-moving startup building a modern accounting and property management SAAS platform. We're automating the entire operational...
-
Senior Customer Success Engineer
20 hours ago
New Canada Kompas Full timeJob Title: Senior Customer Success EngineerLocation: Montreal, Quebec (Hybrid - 3 days in-office minimum)Company: KompasReports to: [Engineering Manager/Head of Customer Success]About Us: The Kompas MissionKompas is a small, fast-moving startup building a modern accounting and property management SAAS platform. We're automating the entire operational...
-
Customer Success Engineer
2 days ago
New Canada, NS BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Customer Success Engineer
22 hours ago
New Canada, NS BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Senior Customer Success Engineer
2 days ago
New Canada, NS Kompas Full timeJob Title: Senior Customer Success Engineer Location: Montreal, Quebec (Hybrid - 3 days in-office minimum) Company: Kompas Reports to: [Engineering Manager/Head of Customer Success] About Us: The Kompas Mission Kompas is a small, fast-moving startup building a modern accounting and property management SAAS platform. We're automating the entire operational...
-
Customer Success Engineer
2 days ago
Canada BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Customer Success Engineer
2 days ago
Canada BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
-
Customer Success Engineer
2 days ago
Canada BioIntelligence Technologies Full timeBioIntelligence Technologies started with a simple goal: accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and is growing five times faster than the chemical industry. However, a lack of real-time insights has hindered this growth, forcing biotech companies to rely on...
