Cafe Service Supervisor

About University Students' Council at Western University The University Students' Council (USC) is an organization led by students to serve the undergraduate population of Western University. In addition to being one of the largest student governments in Canada, the USC is an multi-million dollar not-for-profit that works every day to create, support, and enhance the student experience on campus. We advocate for student concerns, run the clubs system and other student services, organize hundreds of events, serve some of the best food on campus at The Spoke and The Wave, offer employment and leadership opportunities, and so much more. Everything we do is by students, for students, because we believe that students have the power to change the world.

Job Description
Department: Hospitality Services
- The Spoke Supervisor: Spoke Cafe Manager Remuneration: $43,000/yr Employment Type: Full-Time, Permanent, In-Person JOB SUMMARY As a Cafe Service Supervisor, you are responsible for helping ensure that high-quality beverages and food items are prepared and served efficiently while maintaining accuracy, consistency, cleanliness, and excellent customer service. You will help lead the cafe during your shift, supporting the barista and management team and ensuring The Spoke operates smoothly, particularly during high-volume periods. The Barista Supervisor must be able to balance speed, quality, and customer service while maintaining a calm and professional demeanor. You are expected to lead by example, prioritize tasks effectively, and ensure all products are prepared according to established recipes and standards. Maintaining a fully stocked and organized cafe, following food safety and sanitation protocols, keeping work areas clean, maintaining strong menu and operational knowledge, and completing proper opening and closing procedures are essential components of this role. The Service Supervisor provides direction, support, and coaching to part-time student employees throughout their shifts and assists the full-time management team in maintaining the standards and expectations of The Spoke. DUTIES AND RESPONSIBILITIES
- Communicate clearly and respectfully with coworkers, supervisors, management, and customers.
- Provide direction, support, and supervision to part-time student employees during shifts.
- Lead by example and uphold The Spoke's standards for customer service, beverage quality, cleanliness, and professionalism.
- Prepare coffee, espresso beverages, teas, cold beverages, food items, and other menu products according to established recipes and specifications.
- Ensure products are prepared accurately and consistently, including customer modifications and dietary or allergen requests.
- Maintain a strong working knowledge of menu items, recipes, ingredients, allergens, equipment, and cafe procedures.
- Maintain a sense of urgency while ensuring the cafe remains clean, organized, stocked, and ready for business.
- Monitor product freshness, shelf life, rotation, labelling, and waste while following FIFO procedures.
- Properly operate cafe equipment, including espresso machines, grinders, blenders, ovens, refrigeration, and POS systems.
- Follow all food safety, sanitation, WHMIS, and workplace health and safety procedures.
- Maintain clean and sanitary workstations and customer-facing areas, including completing required cleaning, restocking, and setup/tear-down tasks.
- Assist with opening and closing procedures and ensure all required tasks are completed.
- Monitor the cafe and communicate operational concerns, equipment issues, shortages, or maintenance needs to management.
- Address minor customer service and operational concerns appropriately and involve management when necessary.
- Support the training and development of student employees by demonstrating proper procedures, providing feedback, and reinforcing cafe standards.
- Adapt responsibilities during slower periods by completing cleaning, prep, stocking, organization, and other operational tasks.
- Assist in other areas of the cafe and complete other duties as assigned by management. LEADERSHIP RESPONSIBILITIES Barista Supervisors play an important leadership role within The Spoke. While reporting directly to the full-time Cafe Management Team, Barista Supervisors are responsible for providing day-to-day supervision, direction, and support to part-time student employees during their assigned shifts. Barista Supervisors are expected to:
- Set a positive and professional example for the team.
- Delegate tasks and help maintain an efficient workflow.
- Provide clear direction and support to student employees.
- Maintain cafe standards throughout the shift.
- Coach employees when standards are not being met and communicate ongoing concerns to management.
- Support the training and development of new employees.
- Help ensure staff are following recipes, food safety requirements, policies, and workplace expectat