15h Left General Bookings- Patient Experience Coordinator

General Bookings- Patient Experience Coordinator

Job Description

Posted Wednesday, March 19, 2025 at 8:00 AM | Expires Saturday, April 19, 2025 at 7:59 AM

THE BEST CARE STARTS WITH THE BEST PEOPLE ARE YOU ONE OF THEM?

We're partners. Partners with each other and partners with our patients. Helping people feel safe, comfortable, trusted, and confident. Guided by a sense of compassion, generosity, and protectiveness, we focus on empowering others with the knowledge they need to be the very best version of themselves.

Headquartered in Calgary, Alberta, Mayfair Diagnostics has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It's an investment in your future, a plan for success.

Status: Full-Time
Location: Phillips Park
Hours: 37.5 hours/week for full-time roles. Rotating shifts Monday - Friday daytime hours.
Training: Training and orientation for full-time roles will be six weeks and 37.5 hours per week.

Who you are and what you will achieve in this role:

- Be the first person a patient speaks with when making an appointment. Your empathetic, patient and understanding disposition will put our patients at ease and confirm they have contacted the right services provider.
- Be passionate about putting patients first and ensuring they consistently receive an excellent level of service.
- You will perform a wide variety of call centre and administrative tasks as part of a dynamic, patient-focused team.
- Develop an in-depth knowledge of Mayfair's specialized and diverse imaging services, so that you can explain and ensure all patients understand their examination procedures.
- Confidentially administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate.
- Schedule examinations according to department protocol for each imaging modality.
- You will have a fine eye for detail, methodically proofreading scheduled appointments and reports.
- You anticipate the needs of our patients and referring physicians, act as an ambassador for Mayfair and always want to go one step further to provide the best patient experience possible.
- Contribute to personal and group projects that improve service delivery and processes across the company.

The experience you will be bringing to this role:

- Minimum 1 year relatable experience delivering exceptional customer service within a call center environment is an asset.
- Certified as a Medical Office Assistant, Unit Clerk, or Health Information Office Administration or strong knowledge of medical and anatomy terminology from experience in a medical environment is a strong asset.
- You will enjoy working in a fast-paced, busy working environment, but you will have strong attention to detail.
- You delight in talking with people and taking care of them. Our patients really matter to us and we work as a truly cohesive team to put our patients first (seriously, our teams are remarkable and we want to keep it that way).
- Outstanding phone etiquette and a positive attitude are essential to this role, making the patient experience as effortless as possible.
- You have the natural ability to express yourself in a clear, concise, and empathetic manner.
- Demonstrated professionalism with the ability to confidently answer the question asked and proactively answer the next one before it's even been thought of.
- Your strong ability to multi-task, organize and prioritize with changing workloads and schedule variances will allow you to be flexible in this adaptive work environment.
- Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
- Depending on medical experience, you may be required to complete a Medical Terminology program within the first six months of employment.
- Fluent in a second language is considered a strong asset.

Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won't be used in the selection process.

Mayfair collects, uses, and discloses your personal information in accordance with the provisions set out in Alberta's Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA). These provisions may include but are not limited to:

- Confirm certifications and qualifications.
- Perform reference checks.
- Contacting candidates to schedule zoom, telephone, and in-person interviews.
- On successful employment, transfer of relevant information provided to create an employee record in Dayforce, our Human Resources Information System.
- Upon hire, submit background screening through a third-party provider, Sterling Talent Solutions.

If you have any questions regarding Mayfair's policy on collection, use, or disclosure of personal information, please contact Human Resources at careers@radiology.ca. If you have any questions regarding Mayfair's Privacy Policy, please contact Mayfair's Privacy Officer at Privacy@radiology.ca.

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