User Experience Design Expert
3 weeks ago
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
As a User Research Expert on our team, you will play a pivotal role in shaping the user experience of SAP's strategic Supply Chain Management Cloud solutions. Your expertise will directly influence the design and development of user-centric, intelligent enterprise software.
In your day-to-day, you will:
- Lead End-to-End Research Initiatives: Drive and execute user research projects from discovery to usability testing, working closely with design, product management, and development teams.
- Understand User Needs: Collaborate with end users, customers, and customer-facing teams to deeply understand user requirements and pain points, ensuring a user-centric approach in product design.
- Facilitate Co-Innovation Workshops: Coordinate workshops with customers, designers, and product managers to identify and prioritize user needs for successful productization.
- Coordinate End-User Acquisition: Work closely with product management to communicate and coordinate with customers for arranging virtual or onsite user sessions. Ensure all legal requirements, such as Non-Disclosure Agreements (NDAs), are signed and in place.
- Support Customer Engagement: Assist product management in moderating customer discussions to uncover insights that inform product strategy and development.
What you bring:
- Experience: 13+ years of professional experience in user research, ideally within the enterprise software domain. Expertise in Supply Chain planning, manufacturing, or logistics is highly preferred. Familiarity with Machine Learning and Artificial Intelligence is a plus.
- Educational Background: Degree in Psychology, Cognitive Science, Human-Computer Interaction, or a comparable field.
- Proven Track Record: Demonstrated success in conducting impactful user research projects for business applications, showcasing a strong empathy for end users.
- Research Methods Expertise: Proficiency in a range of qualitative and quantitative research methods and experience with tools like UserZoom, Respondent, and UserInterviews.
- Domain Knowledge: Solid understanding of business processes and user roles within the enterprise software space.
- Communication Skills: Excellent verbal and written communication skills in English, with the ability to clearly articulate research insights and decisions to diverse stakeholders.
- Collaboration: Strong stakeholder management and collaboration skills to successfully drive global-scale projects.
- Presentation Skills: Ability to convey research findings and their rationale through logical, clear presentations and discussions.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.
Requisition ID: 411886 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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