H&M Sales Advisor

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience, work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, and work closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

- Willingness to engage and have conversations with customers to provide excellent service

- Guide customers through our fashion trends, stories & products in all areas of the store

- Ability to effectively promote and sell our products to customers

- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

- Represent yourself and the H&M brand positively during all customer interactions

- Support with commercial or operational actions to reach sales targets with store management team

General Information – Fashion & Trend Awareness

- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

- Use your product & fashion knowledge to share relevant information to customers

Team & Development

- Retain and share your service, fashion and store operations knowledge and skills with colleagues

- Follow all procedures, routines, and legal requirements in all areas of the store

- Give & receive feedback with your colleagues to learn, develop & support each other

- Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

- Operate fitting room and checkout areas according to best practice & processes

- Contribute to a clean and tidy sales floor and back of house (including stockrooms)

- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

- Ensure good stock levels with replenishment routines on sales floor

- Upkeep & follow best practice for any in-store OMNI services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc.)

- Support with opening and closing of the store

- Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Who You Are

- Passionate about fashion and everything we create in-store.

- Motivated by giving customers a great experience.

- Communicative, creative and curious; motivated, flexible, decisive, and action-oriented.

- Enjoy working in a collaborative and dynamic environment.

- Have sales experience working in a dynamic and collaborative environment that you can apply to your role.

- Experience working with customer service in fashion, retail or other service-related industries.

Why You’ll Love Working at H&M

- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.

- We pride ourselves on being a values-driven organization guided by our 7 unique values.

- You will have access to a large global talent community, where career growth and aspirations have no limits.

- We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off.

- You will be able to express your personal style with our employee discount at H&M, Other Stories, COS, and more.

H&M offers all employees a staff discount card, usable on all our H&M Group brands in stores and online. All benefits, development opportunities and program information can be found throughout your local H&M store.

Inclusion & Diversity

H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces across the organization. We ensure a fair and equal process and encourage candidates to bring their authentic selves to work.

Location

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