Business Analyst-(Medallia)

3 weeks ago

Mississauga, Ontario, Canada Capgemini Full time
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Business Analyst-(Medallia)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Responsibilities:

- Understand client/business needs and translate them into requirements for improving programs or technical solutions.
- Accountable for completion of idea development artifacts and partnership with technology leads and business leads.
- Coordinates with stakeholders to elicit, analyze, and communicate requirements for changes to business processes, policies, and information systems.
- Bridge the gap between strategy and execution.
- Collaborates with the Product Owner on user acceptance test planning and execution to ensure the overall design is validated.
- Structures and facilitates effective working sessions.
- Demonstrated experience with strategic thinking and strong abilities in relationship management.
- Experience with agile methodology and frameworks such as Scrum & Kanban.
- Conduct quality assurance (QA) testing to validate the implementation of technical requirements for each program.
- Work with team leadership on contract-wide efforts such as process improvement and deliverable management.
- Advise the innovation/pilot team on various special projects.

Skills:

- 4+ years of experience implementing Medallia CX or EX programs for enterprise clients.
- 8+ years of experience working as a Business Analyst for enterprise-scale program implementations.
- Medallia Certification - Admin level and above.
- Experience of directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), Telco, and/or Retail.
- Client-facing experience, especially for software or systems which have challenges that require negotiations.
- Experience in data analysis and making business recommendations based on findings from data.
- Proficient in business process documentation, business rules, and requirement elicitation.
- Enterprise consulting experience.
- Strong organizational and communication skills.
- Experience connecting the Medallia platform with third-party solutions such as Salesforce.

Capgemini is an Equal Opportunity Employer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity or expression, age, religion, disability, sexual orientation, genetic information, citizenship status, veteran status, marital status, or any other characteristic protected by applicable law.

This is a general description of the duties, responsibilities, and qualifications required for this position. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Ref. code: 158442

Posted on: Jan 30, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location: Mississauga, CA

Brand: Capgemini

Professional Community: Software Engineering

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