Operations Manager

Criminal Law Division / Thunder Bay Crown Attorney's Office Are you a strategic, hands-on leader with a passion for operational excellence in a high stakes environment? The Operations Manager role within the Criminal Law Division offers a unique opportunity to lead and strengthen a frontline office that directly supports public safety and successful prosecutions. Managing a team of eight staff, including newly hired employees, you will guide operations in a fast paced, high volume setting, including the Thunder Bay office, which carries an exceptionally heavy workload. You will oversee core operational functions such as human resources, finance, procurement, facilities, and contracts, while ensuring continuity of services amid competing demands and evolving priorities. As a trusted leader and key member of the management team, you will bring a communicative, empowering, and people centred approach to supporting and developing staff. You will lead with openness and integrity, remain attuned to individual needs, and stay actively engaged in day to day operations while advancing divisional initiatives, business continuity planning, and performance measurement. This role offers a meaningful opportunity to contribute directly to community safety, the administration of justice and the effectiveness of criminal prosecutions—making a tangible difference in the communities the team serves. Your leadership. Our purpose. A stronger Ontario. At the Ontario Public Service (OPS), we're building a province where everyone can thrive—and we need strong, values-driven leaders to help make that vision a reality. If you're seeking a leadership role where your work has purpose, your growth is supported, and your impact is recognized, you're in the right place. Leadership that makes a difference: We're proud to serve Ontarians through work that is people-centered, purpose-driven, and grounded in integrity. As a leader in the OPS, you'll help shape a culture that sparks innovation, supports collaboration, and champions inclusion. How we support and recognize your leadership:
- We support your purpose: Lead work that directly serves Ontarians
- shaping programs, policies, and services that make a real difference in people's lives.
- We invest in your growth: Access mentorship, leadership development, and cross-ministry mobility to grow your career and expand your impact.
- We create space for you to thrive: Work in inclusive, accessible, and respectful environments where you can bring your full self to work—and help others do the same.
- We recognize your impact: Receive competitive compensation, a defined-benefit pension, and comprehensive benefits
- plus meaningful recognition for the difference you make. About the job We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard. As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive. You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization. Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:
- Report to the Crown Attorney.
- Provide leadership and direction in the delivery of daily program and service operations.
- Oversee the daily functioning of the office by tracking and monitoring the status of the business responsibilities.
- Ensure compliance with regulatory, legal, financial, collective agreements, and ministry policy commitments.
- Manage and monitor financial forecasts and expenditures related to the operational budget.
- Develop and implement operational plans to ensure that administrative productivity and accountability are consistent with ministry and divisional objectives.
- Implement new and revised policies and programs for staff.
- Provide leadership in customer service delivery by developing and managing innovative approaches.
- Participate as a management representative in regional and corporate committees. Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve. Meet Your New Team The Criminal Law Division provides legal representation for the Crown in all criminal matters in Ontario. It is responsible for prosecuting criminal cases before all courts in the province and handling all criminal appeals in the Ontario Court of Appeal and the Supreme Court of Canada. The division supervises and coordinates the Crown Attorneys in the 49 judicial districts and the Crown Counsel in the Crown Law Office
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