Senior Google CCAIP Contact Center Engineer
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Key Responsibilities
- Build DTMF IVR menus with hierarchies, mappings, prompts, and navigation logic
- Configure multilingual messaging, consent prompts, and after-hours notifications
- Implement queues, fallback rules, overflow handling, callbacks, and transfers
- Configure CRM, virtual agent, Agent Assist, and desktop integrations
- Execute tests, support UAT, and resolve configuration defects
Requirements:
- Five-plus years configuring cloud contact center IVR solutions
- Two-plus years hands-on Google Cloud CCAIP experience
- Understanding of DTMF, routing, queues, transfers, and timeouts
- Experience with APIs, webhooks, SDKs, and conversational AI integrations
- Clear technical documentation and spoken and written English Apply Google CCAIP, IVR, routing, integration, and testing expertise to Miratech customer contact center implementations.
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