Admin Advantage Update Benefit Administrator

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust us with the administration of their group benefits, and you will be part of a team that delivers outstanding results to those clients and our members. If you enjoy working in a fast-paced, changing environment where every day something new and innovative ideas are encouraged, you may be the candidate we are looking for

AdminAdvantage Administration is looking for an Update Benefits Administrator to join our team. The successful candidate will manage client and plan member requests related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes.

Position Responsibilities

- Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member updates through benefits administration software.

- Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing.

- Process all member-related eligibility requests daily.

- Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place.

- Administer all member eligibility processes in accordance with the client specific Admin guide.

- Be the subject matter expert for the client plans for which you have accountability.

- Provide accurate and thorough answers to client requests and questions.

- Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received.

- Raise any issues and administration incidents to leadership.

- Update as instructed, all tasks in the Project Management tool daily and accurately.

- Triage and assign work to team members as needed.

Required Qualifications

- Minimum of 3 years of experience in customer service within a fast‑paced professional environment.

- Strong proficiency with MS Office applications and communication tools.

Preferred Qualifications

- Commitment to continuous learning and professional development.

- Strong customer‑centric approach in all interactions.

- Excellent communication skills, with the ability to clearly explain complex ideas.

- Ability to quickly learn new tools, concepts, and processes.

- Demonstrates initiative and a high level of engagement.

- Ability to adapt to change and perform well in evolving environments.

- Strong ability to manage priorities effectively.

- Maintains composure and professionalism in challenging or complex situations.

- Comfortable driving solutions forward, even in situations where not all the answers are known.

- Proven problem‑solving skills with an innovative, solutions‑oriented mindset.

- Proactively identifies opportunities for improvement and takes action to enhance team and organizational outcomes.

When you join our team

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

41,400.00 CAD - 69,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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