EDABSC-2539-Senior CRM Consultant

4 weeks ago

Edmonton, Canada Vantix Systems Inc. Full time

Key Responsibilities

  • Solution Design & Advisory
  • Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.
  • Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.
  • Collaborate with AMA stakeholders to translate business requirements into scalable CRM solutions.
  • Power Platform Integration
  • Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.
  • Develop workflows, business process flows, and custom connectors to enhance CRM functionality.
  • Ensure seamless integration between CRM and other AMA enterprise systems.
  • Technical Leadership & Mentorship
  • Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.
  • Conduct workshops, training sessions, and knowledge-sharing activities to upskill AMA team members.
  • Promote adoption of CRM capabilities and Power Platform tools across the organization.
  • Continuous Improvement
  • Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.
  • Recommend enhancements to improve customer engagement, data insights, and operational efficiency.

Qualifications

  • Proven experience with Microsoft Dynamics 365 CRM in Azure environments.
  • Deep knowledge of Customer Service and Customer Insights & Journeys components.
  • Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
  • Strong understanding of the Microsoft Dynamics cloud CRM data model.
  • Demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
  • Ability to analyze business processes and design CRM solutions that align with goals.
  • Experience in configuring, customizing, and extending CRM functionalities.
  • Excellent communication and stakeholder management skills.
  • Strong leadership and mentoring capabilities.

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