Manager

4 weeks ago

Toronto, Canada OTG Experience, LLC Full time

Overview

YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as a Manager now at YYZ and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with compensation and benefits, including PTO, healthcare and a competitive 401k match.

What is OTG?

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year. By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it.

Position Summary

An OTG (FOH) Manager oversees day-to-day operations while achieving operational excellence. Managers are responsible for leading (FOH) hourly crewmembers such as Servers, Bartenders and Cashiers, ensuring service is executed at the highest level, guest satisfaction, maintaining budgets, and upholding health and safety standards.

Responsibilities

- Oversee daily operations for OTG's diverse concepts, including retail, QSR, and full-service restaurants in an allocated area.

- Ensure that all food and beverage products align with OTG standards for quality and presentation. Manage scheduling and staffing to ensure optimal service levels.

- Accountable for onboarding and training plans for new hourly crew members.

- Maintain a positive work environment for all crewmembers.

- Provide a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace.

- Responsible for corrective actions for Coyle and NSF audits.

- Able to use the crewmember handbook and CBA to understand OTG policies and procedures, and communicate them consistently.

Qualifications

- Degree in hospitality preferred.

- Minimum of 3 to 5 years of leadership experience in full-service restaurants or retail. Multi-unit experience a plus.

- Proficiency with P&L analysis, budgeting and forecasting.

- Excellent verbal and written communication skills.

- Proficiency with Microsoft Suite.

- Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions.

Salary range: $55,000 - $60,000 per year plus Bonus Eligibility.

Compensation may differ based on a variety of job-related factors that are specific to each candidate. These factors encompass, but are not limited to, individual skill sets, professional experience, education/training, organizational needs, and market dynamics. Our company is dedicated to offering a fair, equitable, and competitive compensation package that truly reflects the value each individual contributes to the organization.

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

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