Vice President, Customer Support
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About the Company
Fast-growing, cloud-based healthcare technology company helping independent medical practices. Industry Computer Software Type Privately Held
About the Role
The Company is seeking a VP/Senior Director of Customer Support to lead the transformation of its support function into a key competitive advantage. The successful candidate will be responsible for operational excellence, including owning SLA and case-resolution performance, and building the systems, processes, and standards that ensure exceptional support. This role is not traditional; it involves owning the full lifecycle of support cases, from capture to resolution, and using this data to drive product improvements. The VP/Senior Director will also be tasked with building and scaling a team, redefining what it means to scale in terms of processes and effectiveness, and raising the technical bar for the team. Applicants must have 5-7 years' experience in building, leading, or scaling customer support or customer product services at a SaaS company, with a preference for those with a background in healthcare. Technical credibility is essential, as is genuine hands-on experience with AI in a support context. The role requires a proven track record of running a support function against SLAs, systematically improving performance, and partnering with product and engineering leadership to influence roadmap decisions. The ideal candidate will have a history of treating support as an end-to-end system and have experience in redesigning workflows, tooling, or operating models to support organizational growth. Hiring Manager Title Chief Product Officer Functions
- Operations
-
Vice President, Customer Support
2 days ago
Winnipeg, Manitoba, Canada goeasy Ltd Full-timeJoin one of Canada’s fastest-growing companies and be part of something extraordinary – welcome togoeasy ! Atgoeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such asWaterstone Canada’s Most Admired Corporate CulturesandCanada’s Top Growing Companies ....
-
Vice President of Customer Success
18 hours ago
Winnipeg, Manitoba, Canada Confidential Full-timeVice President of Customer Success & Support About the Company Innovative legal tech company Industry Internet Type Privately Held, VC-backed Founded 2017 Employees 201-500 Funding $26-$50 million Categories - Harley Davidson - Makes and Models - About the Role The Company is seeking a VP of Customer Success and Support to join their team. This...
-
Vice President of Global Customer Support
18 hours ago
Winnipeg, Manitoba, Canada Confidential Full-timeVice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance -...
-
Vice President of Operations
2 days ago
Winnipeg, Manitoba, Canada In Touch Full-timeAbout the Job IntouchCX is seeking a Vice President of Operations to be the face of our campuses, including hiring, training, quality control, reporting and client services. We’re looking for a leader who can collaborate with our global leadership teams to provide support and guidance to multiple client accounts. The ideal candidate will have a...
-
Applications Support Sr Manager
4 days ago
Winnipeg, Manitoba, Canada Citibank (Switzerland) AG Full-time## Applications Support Sr Manager - Vice PresidentApply:Hybrid:Mississauga Ontario Canada:Full time:Posted Today:End Date: September 25, 2026 (3 days left to apply):26994979The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined...
-
Applications Support Sr Manager
4 days ago
Winnipeg, Manitoba, Canada Citi Full-timeThe Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...
-
Senior Vice President of Revenue
2 days ago
Winnipeg, Manitoba, Canada Ecl Full-timeJob Description Senior Vice President of Revenue Type: In-Office, Full-TimeLocation: Regina, Saskatchewan — Relocation to Regina is required for this position. About Our Client Our client is building an ambitious sports and entertainment organization bringing together businesses across professional sports, live entertainment, hospitality, events, food and...
-
Vice President of Sales
18 hours ago
Winnipeg, Manitoba, Canada Confidential Full-timeVice President of Sales About the Company AI-powered digital marketing partner for high-consideration brands Industry Marketing and Advertising Type Privately Held Founded 2010 Employees 201-500 Specialties - online advertising - media buying - web development - web design - seo - sem - ppc - social media - analytics - account based marketing (abm) -...
-
Vice President of Growth
18 hours ago
Winnipeg, Manitoba, Canada Confidential Full-timeVice President of Growth About the Company Thriving retail company specializing in stylish & functional accessories Industry Retail Type Privately Held Founded 2016 Employees 11-50 About the Role The Company is in search of a VP of Growth to take on a pivotal role in the organization. The successful candidate will be tasked with owning the full...
-
Vice President, Marketing
18 hours ago
Winnipeg, Manitoba, Canada Confidential Full-timeVice President, Marketing About the Company Leading provider of software & consulting solutions for local governments Industry Information Technology and Services Type Privately Held Founded 2003 Employees 51-200 Specialties - asset management - publishing & research - advisory services - public sector - data analytics - municipal gis solutions -...