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Assured Income for the Severely Handicapped
1 month ago
Assured Income for the Severely Handicapped (AISH) Generalist Talent Pool
Job Title: Assured Income for the Severely Handicapped (AISH) Generalist Talent Pool
Job Requisition ID: 76764
Ministry: Assisted Living and Social Services
Location: Multiple Locations - Athabasca, Fort McMurray, Barrhead, Bonnyville, Westlock, St. Paul, Lac La Biche, Whitecourt, Slave Lake, Peace River, Hinton, High Prairie, High Level, Edson, Grande Prairie, Edmonton, Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent and Temporary positions available
Scope: Open Competition
Closing Date: December 14, 2025
Classification: Human Services Worker 3
Salary: $2,459.25 to $3,169.60 bi-weekly ($64,186 - $82,727/year)
The Department of Assisted Living and Social Services (ALSS) leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. To find out more about our work visit: https://www.alberta.ca/assisted-living-and-social-services
The Assured Income for the Severely Handicapped (AISH) program provides financial and health-related assistance to eligible adults with a disability. The disability must be permanent and substantially limit the person's ability to earn a living. AISH clients may also be eligible to receive supplemental assistance (a child benefit and personal benefits) through the AISH program.
Role Responsibilities
Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence
Working closely within the AISH team your primary role as an AISH Generalist could involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals. In this busy environment with a high volume of case files, you'll be expected to provide quality service to clients who have varying levels of needs and abilities. The majority of interaction with clients will be through a contact center model. The ideal candidate must have strong and adaptive communication skills to effectively work with vulnerable Albertans.
You will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de‑escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self‑awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem‑solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position.
Qualifications
Requirements: Related university degree in Social Science, plus one year of related experience in social services, or equivalent as described below. Other education may include but not limited to Business Administration/Commerce, Finance, Justice, Criminology, Counselling, and Healthcare & Medical studies (e.g. Nursing).
Equivalency: Related Diploma and two years of related experience, or related Certificate and 3 years related experience is required.
Please provide a cover letter outlining your experience in relation to the specified qualifications for this role.
Examples of relevant experience and assets:
- Working with individuals with disabilities and vulnerable populations.
- Understanding and applying trauma informed approaches
- Ability to provide excellent customer service skills.
- Experience managing a high volume of inbound and outbound communications including a call centre model, efficiently addressing inquiries, resolving issues, and ensuring client satisfaction in a fast‑paced environment.
- Experience in assessing and determining clients’ and applicable resources.
- Experience working with numbers, performing quick calculations and understanding data sets.
- Experience in using different databases, such as CXOne
Hours of work: 36.25 hours/week, Monday to Friday (8:15 am – 4:30 pm) work week.
There are full‑time permanent and temporary positions located in any of the following worksites. You must be willing to live in or relocate to work in one of the offices listed below. Please ensure to indicate the location you are interested in while submitting your application. The location you indicate will be the location you are applying to.
Northeast region (St. Paul, Vegreville, Bonnyville, Cold Lake, Fort McMurray, Lac La Biche, Barrhead, Athabasca, and Westlock)
Northwest region (Slave Lake, Hinton, Edson, High Prairie, Peace River, High Level, Whitecourt, and Grande Prairie)
Edmonton
Please be informed that successful candidates may be eligible for the Attraction Bonus and Northern retention allowance for the eligible locations in NW and NE regions of Alberta. For more information please follow the Premium Pay Directive at https://www.alberta.ca/premium-pay-directive.aspx
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise in the location you apply to. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels.
As a qualified candidate:
- You were successful in the interview (pending reference and other pre‑employment checks) but were not selected.
- You may be considered for future opportunities in the same or a lower classification for a period of twelve (12) months from your interview date.
- If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
- If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.
Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted will be the responsibility of the candidate.
Links and information on what the GoA have to offer to prospective employees.
- Positive workplace culture and work‑life balance
- Leadership and mentorship programs
How to Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.
It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.
If you require any further information on this job posting or require accommodations during the recruitment process, please contact the ALSS Recruitment Team at psc.alss-recruitment@gov.ab.ca
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