Senior Product Manager, Digital Customer Value

Position Overview Autodesk is reimagining how customers realize value after they purchase our products. As part of this transformation, we’re looking for a Customer Value & Growth Product Manager to own the strategy, discovery, and execution of digital motions and experiences that help customers unlock outcomes, deepen product engagement, and discover new capabilities across Autodesk’s Design & Make Platform. In this role, you will shape in-product and cross-channel experiences—including self-serve workflows, activation paths, contextual guidance, and digital nudges—that empower customers to get the most out of their investment. You’ll partner closely with engineering, design, data, marketing, and customer success to deliver scalable experiences powered by usage intelligence, personalization, and modern technologies including AI. If you're passionate about building data-informed, customer-centric digital experiences that drive measurable growth and value realization, this role provides an opportunity to make a major impact across Autodesk’s global customer base. Responsibilities - Own the product vision and roadmap for digital experiences that drive onboarding, activation, engagement, and value realization post-purchase - Identify high-impact opportunities through qualitative research, quantitative insights, customer journey mapping, and ecosystem analysis - Develop problem statements and hypotheses aligned with Autodesk’s post-purchase growth strategy - Design, validate, and iterate digital motions that guide customers to success—such as self-serve setup, learning pathways, personalized recommendations, account-based insights, and workflow onboarding - Create scalable frameworks for in-product prompts, nudges, and lifecycle triggers that adapt based on customer context and behavior - Partner with engineering to ship high-quality, reliable solutions on time while ensuring exceptional user experience - Use experimentation (A/B, multivariate, holdouts) to validate ideas and accelerate learning - Collaborate with data science to leverage predictive insights and behavioral signals to personalize customer paths - Define and track key metrics related to activation, engagement, feature adoption, value milestones, and expansion potential - Work closely with content strategy, design, product teams, and marketing to create cohesive digital experiences across multiple touchpoints - Partner with Customer Success and Support organizations to identify friction areas and opportunities for digital self-serve solutions - Communicate roadmap, priorities, and outcomes clearly with stakeholders at all levels Minimum Qualifications - 8+ years of Product Management experience building customer-facing digital experiences in SaaS or platform environments - A track record of using data, customer insights, and experimentation to drive roadmap decisions and measurable results - Experience shipping features end-to-end: discovery, scoping, UX collaboration, feature definition, delivery, and iteration - Strong system-thinking skills and the ability to simplify complex workflows into intuitive customer journeys - Excellent communication and stakeholder management abilities across technical and non-technical audiences Preferred Qualifications - Experience across post-purchase, onboarding, growth, or lifecycle product areas - Familiarity with personalization systems, usage intelligence, recommendation engines, or AI-powered customer experiences - Experience working within multi-product ecosystems or modular platform architectures - Passion for empowering customers to unlock value and achieve outcomes with software What Autodesk Has to Offer Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like: - Insurance: Health/Dental/Vision/Life - Work - Life Balance - Paid volunteer time off - 6 week paid sabbatical every 4 years - Employee Resource Groups - A "week of rest" at year's end #J-18808-Ljbffr