Support Agent for Roam Subscribers
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Key Responsibilities
• Address customer inquiries promptly across multiple channels
• Confirm and schedule service appointments for vehicle needs
• Document customer concerns and service histories accurately
• Analyze customer feedback and recommend improvements
• Assist with reporting and continuous improvement efforts
Requirements:
• 1-2 years in a customer service environment
• Exceptional written and verbal communication skills
• Strong attention to detail and quick adaptability
• Experience with customer service software like Zoho
• Proactive approach with a commitment to service excellence Support Roam’s mission to create better car access while ensuring outstanding customer satisfaction.
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