Claims Leader

Claims Leader - Auto Claims page is loaded## Claims Leader - Auto Claimslocations: Canada - Dartmouth NS 237 Brownlow Aveposted on: Posted Todayjob requisition id: R-162531Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.## What you'll do:* Identify, assess and retain the best possible talent to strengthen our business* Understand and know our people, support training and develop their capability in the role and work with the them to support career aspirations while manage performance* Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.* Lead effectively and positively through implementation of change.* Understand and apply risk management controls proportionately* Ensure technical development of claims file handlers* Create an environment dedicated to outstanding customer outcomes and champion the improvement to service* Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.* Customer demand analysis – assist in identifying the root cause of “waste and failure”* Be “in the work” to understand our people’s capability, our unit’s performance.* Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to resolve how we improve our overall performance, results and the customer’s journey.* Participate in the Quality assurance programme for your team. Identify and ensure training is addressed in a timely and effective manner.* Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements* Take full responsibility for the results of our team, how they contribute to the overall companies performance and understand the consequence and impact of key decisions you make* Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture* Expert understanding of the claims experience while understanding the technical strategic direction for the claims file* Look for new and incremental ways to improve things every day for the customer* Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance* Maintain the accuracy and integrity of the financial information captured in Aviva systems* Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures* Find opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business* Lead change initiatives for the team and business function## What you'll bring:* CIP or FCIP Industry designation or in the process of obtaining - **Mandatory*** Full Adjuster License for all Atlantic provinces or in the process of obtaining - **Mandatory*** University Degree or College Diploma or equivalent Property technical work experience* 2 + years previous leadership experience* 5 + years of working in Claims / insurance proven experience with a solid understanding of Auto* Leading people through change* Performance management and career development of others* Call Centre / First Notice of Loss Catastrophic Event experience* Technical competence in Personal and Commercial insurance* Excellent verbal and written communication skills* Computer proficiency; Excel, Word, PowerPoint, Outlook* Ability to gain insight from data to improve the performance of our people* Sound decision making and problem solving skills* Role model our values: Care, Commitment, Community, Confidence* Lead with courage, authenticity, vulnerability and be present* Lead our people as a specialist and provide in-depth advice* Instill confidence in our people to develop them in their role and support their future career aspirations* Understand what matters to our people* Create an environment of challenge and open dialogue to foster great conversations which move the business forward and achieve better outcomes* Demonstrate a high level of initiative and ambition to improve our service, environment and financial outcomes.* Think critically and collaborate with all partners to get the best outcomes.* Your enthusiasm is infectious and you challenge status quo, find solutions to problems and go the extra mile for our customers and people**What you’ll get:*** Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.* Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.* Outstanding Career Development opportunities.* We’ll support your professional development education.* Competitive vacation package with the option to purchase 5 extra days off per year* Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion* Corporate wellness programs to support our employees’ physical and mental healthPlease note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.#LI-MP1 #LI-Hybrid
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