Cargo Account Manager – Operations

Cargo Account Manager – Operations (Toronto)

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

Intradco Global is looking for a Cargo Operations Account Manager located in Toronto, Canada who thrives in a fast‑paced environment and wants to learn and grow with a global team. We will provide the successful candidate with training, as well as the industry know‑how. Bringing Cargo Operations skills are essential for the successful candidate.

Purpose of the Role

To manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.

To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.

To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Contribute towards innovative solutions, processes, product development that help keep Intradco Global at the forefront of specialized Live Animal logistics & Other air cargo verticals.

Responsibilities of the Role

- Communicate effectively with aircraft providers for offers

- Negotiate with aircraft providers when necessary to procure best value for clients

- Ensure timely offer with detailed and accurate information is provided for clients

- Follow up regularly and work towards confirmation

- Ensure all contracts, insurance, and regulatory matters are accurate, legally compliant and that company requirements are met

- Verify the supplier contract in detail and ensure all terms comply with CF charter agreement

- Issue a flight brief with all flight‑related information

- Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions

- Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed

- Ensure client is always kept informed of any development linked to specific bookings

- Use initiative to identify new potential areas for business development

- Provide support for sales activity for new business development

- Cold call prospect clients to help build on our successful portfolio of existing clients

- Operationally manage complex air charter/freight/project movements, including but not limited to Automotive, Defense, Aid, Live Animal, Event logistics, Perishables, Foodstuffs and other cool‑chain industries

- Be a first point of contact for key clients to discuss, design and execute operational plans for their respective projects

- Tailor the existing operational processes and create standard operations procedures for IG/CF that will be implemented, followed and reviewed on a regular basis

- Provide customs advice to both clients and the internal Intradco Global team for the purpose of adhering to correct global customs protocols, providing clients with custom entries, and managing stall/ULD logistics

- Foster a highly collaborative approach to market‑focused solutions, encouraging excellent intra‑team communication at all levels

- Positively communicate cargo operations protocols and improvements with the team

What We Offer

- Opportunity to join a global company and be part of a diverse international team

- Professional development and career opportunities

- Unlimited access to thousands of courses on LinkedIn Learning platform

- Contribute towards innovative solutions, processes, product development that help keep Intradco Global at the forefront of specialized Live Animal logistics & other air cargo verticals

Recruitment agencies: please note we have an in‑house recruiter alongside a preferred agency list, which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are proactive in reaching out to agencies if there is a business need so please refrain from calling us.

Intradco Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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