Office & Guest Experience Representative

Office & Guest Experience Representative

Requisition # 2526-15-2441155

Job Location Canada-British Columbia-Vancouver

Job Stream Customer Service / Reception

Job Type Permanent,Full-Time

Number of Positions 1

Start Date of Employment ASAP

Posting Date 07-Jan-2026

Travel Required Not Required

Educational Requirements Technical Certificate

Languages Required English

Job Description

2526 – 15

Full time, Permanent

What we do

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world‑class research institute, mental health facility and rehabilitation center.

Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task – which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

What you’ll do

Are you passionate about creating exceptional first impressions and supporting meaningful work? BC Children’s Hospital Foundation (BCCHF) is seeking a warm, professional, and highly organized Office & Guest Experience Representative to serve as the welcoming first point of contact for our organization. In this full‑time, onsite role, you will play a vital role in bringing our mission to life, helping to shape memorable experiences for donors, partners, visitors and guests to the Foundation. As a key member of our Experience Team, you’ll help create an environment where every interaction reflects care, trust and the impact of powering the possible for kids and families across BC.

In this role, you will:

- Create exceptional first impressions by warmly welcoming donors, partners, and guests, ensuring every interaction reflects care, gratitude, and the Foundation’s commitment to powering the possible.

- Serve as the central point of connection at a dynamic reception desk, thoughtfully managing incoming calls, inquiries, and visitor check‑ins with professionalism, discretion, and attention to detail.

- Coordinate welcoming spaces for collaboration, organizing meeting room bookings and logistics for internal and external engagements to ensure every experience is seamless and well supported.

- Support smooth daily operations by overseeing mail, package deliveries, and courier services, and maintaining office and kitchen supplies that help create a comfortable, inviting workplace.

- Collaborate across the Foundation to support donor visits, recognition moments, and special events, contributing to cross‑functional initiatives that celebrate generosity and impact.

- Continuously enhance the guest and workplace experience by identifying opportunities to improve visitor processes, reception workflows, and office efficiency.

- Support Experience team administration including setting regular monthly meetings, supporting on expense submissions and general team support

What you bring

We understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important.

- Certificate or diploma in a related field such as hospitality, administration or business.

- Minimum three years of experience in an administrative or receptionist role, ideally in healthcare, nonprofit, or donor‑focused settings.

- Strong working knowledge of Microsoft Office Suite, calendar tools (Outlook, Teams), and familiarity with CRM or donor management systems.

- Exceptional verbal and written communication skills, with a polished and professional demeanor.

- Excellent multitasking and organizational abilities, with a keen eye for detail and a proactive mindset.

- Proven ability to handle sensitive interactions with discretion, diplomacy, and confidentiality

- An affinity for our values – Think Big, Step Up, and Lead with Heart.

What you can expect

Ensuring that kids receive the best health care imaginable is no small task, therefore taking care of our team is a top priority. To help you power the possible and to support you in your health, well‑being, and career growth, in addition to competitive compensation, we offer perks, generous vacation, top‑notch health and dental benefits, a defined benefit pension plan, and a commitment to professional development.

Please note that this role is required to be in the office full‑time, five days a week from 8:30 – 4:30.

The hiring range for this position is between $51,070 to $57,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role.

Please note that all team members of BCCHF are required to complete vulnerable sector criminal record check as a condition of employment.

We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we are boldly envisioning the future; step up in how we are accountable to ourselves, each other and our shared cause; and lead with heart in how we listen and engage with others.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support, we welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.

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