Operations Coordinator, Terminal

5 days ago

Calgary, Alberta, Canada The Calgary Airport Authority Full time
Operations Coordinator, Terminal & Passenger

Salary: Authority Band 7 ($77,161.50 - $80,242.50 - $83,479.50 - $86,814.00)

Status: Term (3-months)

Number of positions available: 1

Closing Date: April 4, 2025

WHO WE ARE

The Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport as well as collaborates with the many vibrant community partners who impact our guest experiences. If you are interested in an exciting career in the airport industry, then this is the place to be

WHAT WILL YOU DO

Working closely with the General Manager, Terminal Operations, you will coordinate all terminal operation activities, project planning and support the day-of delivery team. You live and breathe customer service, have a collaborative approach to work and thrive in an ever-changing environment. Using your experience with active listening and critical thinking you have successfully navigated challenging circumstances and avoided unintended consequences.

WHATS THE TEAM LIKE

Our Terminal Operations team collaborates with multiple business units, tenants, airlines, and other stakeholders within the airport community to ensure that our passengers at YYC have a seamless and positive airport experience.

WHAT ARE SOME OF THE RESPONSIBILITIES

- Assist in the development of passenger programs included but not limited to:

- New operational programs

- Contractor Programs

- Passenger Flow and Signage

- Irregular and Emergency Terminal Response Programs

- Develop gap analysis for current programs against future desired state
- Develop relationships and collaborate with Authority staff, volunteers, contractors to identify needs and trends related to the Terminal Operations Programs
- Review and advise in new and updating operational documentation in support of these programs
- Observe and/or audit program delivery from frontline and identify opportunities for continuous improvement and advancement of passenger experience; provide findings and recommendations to program owners
- Observe, solicit and receive feedback from TOS, volunteer and contract frontline workers and others in the Airport Community to identify opportunities for continuous improvement and advancement of the Terminal Operations experience; provide recommendations to General Manager.
- Assist with the implementation and enhancements to programs as a result of a procedural, regulatory or project change.
- Participate in project meetings as a representative of the Terminal Operations Team
- Provide subject matter expertise on the impact of projects to the Terminal Operations Programs
- Coordinate multiple projects at once across all departmental areas
- Develop the requirements for IROP supplies and program to manage inventory
- Coordinate the restocking of used inventory and supplies; alert supply chain issues to manager as required
- Review, update policies and procedures to develop training content for contract and internal programs.
- Collaborate with internal teams and contract managers to ensure that required training is delivered to all staff to align with YYC expectations, Guest Experience, Terminal Operations processes and/or contract deliverables.
- Deliver training and or coordinate the delivery as it pertains to Terminal Operations for contract and internal teams. EI: Net tracer, YYC Express

WHAT ARE THE MINIMUM REQUIREMENTS

- Post secondary diploma or degree in a related field such as aviation, business administration, analytics or a related discipline is preferred. Alternatively, a high school diploma combined with relevant experience may be considered.
- Minimum 1+ years of experience in coordinating complex operations, preferably in airport operations, or a similarly regulated, operational environment. This includes managing operational workflows, ensuring compliance with safety and regulatory standards, and coordinating personnel and equipment across multiple functions.
- Excellent problem-solving skills.
- Exceptional written communication as well as experience in preparing, analyzing and presenting statistical data.
- Experience in preparing schedules, memos and briefing notes.
- Ability to read floor plans and interpret written procedures and other operational documentation.
- Good understanding of aviation industry and airline operating procedures as they relate to airport operations.
- Experience in coordinating projects, including developing project plans to track and communicate the status of activities.
- Excellent planning, organizational, and time management skills with the ability to deal with multiple projects simultaneously.
- Advanced knowledge in MS Office products (Word, Excel, PowerPoint, Outlook, TEAM's)
- Strong attention to detail.

WHAT OPTIONAL ELEMENTS SUPPORT YOUR APPLICATION (all are assets)

- Bilingual in English or French
- Strong knowledge base in the area of airport operations, systems and management is an asset.
- Familiarity with the demands of security, safety and maintenance on airport operations is considered an asset.

WHAT DOES DIVERSITY MEAN TO US

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES:

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

#J-18808-Ljbffr

  • Coordinator of Airport Terminal Services

    3 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    About the RoleWe are seeking a highly skilled and motivated Operations Coordinator to join our team at The Calgary Airport Authority. As an Operations Coordinator, you will play a key role in ensuring seamless and positive airport experiences for passengers at YYC. Your expertise in active listening, critical thinking, and problem-solving skills will enable...

  • Terminal Logistics Coordinator

    7 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    About UsAt Fastfrate Group, we are dedicated to providing industry-leading transportation services that meet the evolving needs of our customers. Our team is comprised of experienced professionals who share a passion for delivering exceptional results and building lasting relationships.Your RoleWe are seeking a skilled Terminal Manager to join our team. As a...

  • Terminal Experience Manager

    4 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    About Us:The Calgary Airport Authority is a dynamic organization that manages and operates two airports in Calgary, Canada. We collaborate with various stakeholders to deliver exceptional passenger experiences and drive growth in the region.Job Responsibilities:As an Operations Coordinator, you will be responsible for:- Coordinating terminal operation...

  • Student Opportunity in Terminal Operations

    2 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    About UsThe Calgary Airport Authority is committed to creating an environment where our students are rewarded through meaningful work experiences and numerous opportunities to connect with employees, stakeholders, and other students. Our program offers students an opportunity to gain valuable industry experience, knowledge, and contacts through full-time...

  • Airport Operations Coordinator

    3 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    Job DescriptionThe Calgary Airport Authority is seeking a skilled Operations Coordinator to join our team. In this role, you will be responsible for coordinating all terminal operation activities, project planning, and supporting the day-of delivery team.As an Operations Coordinator, you will work closely with the General Manager, Terminal Operations, to...

  • Co-op Student

    2 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    Company OverviewThe Calgary Airport Authority is a dynamic organization that prioritizes creating an environment where students are rewarded through meaningful work experiences and numerous opportunities to connect with employees, stakeholders, and other students.Our program offers students an opportunity to gain valuable industry experience, knowledge, and...

  • Terminal Manager

    1 week ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Role: Terminal ManagerWho we are:Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of...

  • Terminal Operations Co-op Professional

    2 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    Job OverviewThe Calgary Airport Authority is seeking a motivated and detail-oriented individual to join our Terminal Operations team as a co-op student. In this role, you will work closely with our team to provide administrative and program support to Signage, Accessibility, and Amenities.Skills and QualificationsTo be successful in this role, you must...

  • Terminal Manager

    3 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Role: Terminal ManagerWho we are:Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of...

  • Terminal Manager

    7 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Role: Terminal ManagerWho we are:Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of...

  • Terminal Manager

    6 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Role: Terminal ManagerWho we are:Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of...

  • Operations Project Specialist

    4 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    About the Role:This Operations Coordinator position is a great opportunity to join our team and contribute to delivering exceptional passenger experiences at The Calgary Airport Authority. As an Operations Coordinator, you will play a key role in coordinating terminal operation activities, project planning, and supporting the day-of delivery team. You will...

  • Terminal Management Specialist

    3 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    About the Role:The Terminal Manager will play a crucial role in driving operational excellence at Challenger Motor Freight Inc. This is an exciting opportunity for an experienced professional to take on new challenges and make a meaningful impact on our organization.

  • Terminal Services Manager

    7 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Key ResponsibilitiesManage overall operations on the cross dock, dispatch, and warehouse communication processes, procedures, and people.Communicate with customers to obtain, retain, and grow business.Liaison with Senior Management on a daily basis.The Terminal Manager will be accountable for working within established cost and productivity targets,...

  • Freight Terminal Supervisor

    3 days ago

    Calgary, Alberta, Canada Fastfrate Group Full time

    Job DescriptionFastfrate Group is looking for a highly skilled Freight Terminal Supervisor to join our team. In this role, you will be responsible for managing the daily operations of our cross-dock and dispatch departments.You will oversee the movement of freight, supervise staff, and maintain schedules and performance management. Your strong communication...

  • Terminal Operations Manager

    3 days ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    About UsThe Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport. We collaborate with vibrant community partners who impact guest experiences. If you are interested in an exciting career in the airport industry, this is the place to be.We prioritize genuine concern and compassion for everyone we...

  • Terminal Services Coordinator

    3 days ago

    Calgary, Alberta, Canada Challenger Motor Freight Inc Full time

    Key Responsibilities">This challenging and rewarding role requires a versatile individual with a talent for problem-solving, attention to detail, and effective communication. Your duties will include:Coordinating the receipt and shipment of freight, ensuring timely delivery and accuracy.Maintaining accurate records, reports, and databases to support...

  • Terminal Manager

    3 days ago

    Calgary, Alberta, Canada Fastfrate Group Full time

    Direct message the job poster from Fastfrate GroupFastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer...

  • Coordinator, HR Operations

    3 weeks ago

    Calgary, Alberta, Canada The Calgary Airport Authority Full time

    Status: Full-Time, 2 Year Term, Non-unionized (excluded)Number of positions available: 1Closing Date: March 12, 2025WHO WE AREThe Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport as well as collaborates with the many vibrant community partners who impact our guest experiences. If you are...

  • Plant Operator Supervisor

    2 weeks ago

    Calgary, Alberta, Canada TF Energy Solutions Full time

    Tri-Line Carriers has a history dating back to 1964. From modern terminal facilities in Calgary, AB, Edmonton, AB, Winnipeg, MB, and Terrace, BC, our reliable drivers operate throughout Western Canada and Central US States. Our experienced team of professionals provide exceptional service to a variety of industries including oil and gas, manufacturing,...