Helpdesk Support Technician

2 weeks ago

Toronto, Canada NPO USA Inc Full time

NPO USA is looking for Help Desk Support Technician

Job Details

- This position is for Canada.

- Candidate must be Canadian citizen or PR.

- Salary range $60k - 72K per annum.

- Direct hire only.

- 5 years of networking experience in an IT support role in managing Computer Systems.

- Hands‑on experience with networking and computing components and technologies such as Desktops, Laptops (Windows / MAC), Printers, AV Systems.

- Work hours standard 8h /day - 3 (THREE) days a week. The remaining 2 days from remote.

- Windows desktop engineer - End user support (local user onsite, then support of remote users, as part of a dedicated North America support team).

- Software support (MS office) - installation and user support.

- Service requests & Incident via ticketing systems.

- Desktop/laptop/printer setup/config/replacement/troubleshooting.

- Working under pressure to achieve the team goals and targets on time.

- Diagnose and resolve issues with a wide variety of AV hardware, both current generation and legacy.

Competitive Package

Health insurance, by monthly allowance, covering dependents.

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