Sr. Program Manager

Sr. Program Manager - TA Optimization and Experience

See yourself at Twilio

Join the team as Twilio's next Sr. Program Manager - Talent Acquisition Optimization and Experience on Twilio's People Services and Innovation team.

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to strategically elevate Twilio's hiring culture by designing seamless and efficient recruiting processes and experiences on a global scale.

We invite you to partner with Twilio's recruiting team during a transformative period, where operational excellence and innovation is the north star. As a key leader in our recruiting evolution, you will integrate cutting-edge tools, data, and processes to fortify our high-performance organization. Reporting directly to the Director of Talent Acquisition Operations, this role offers you the unique opportunity to innovate and enhance our approach to securing top talent worldwide, ensuring we have the right roles, in the right place with excellence and creative ingenuity.

Responsibilities

In this role, you'll:

- Design, manage, and optimize end-to-end recruitment workflows, leveraging advanced process improvement methodologies to ensure efficiency, utilization of AI, scalability, and alignment with evolving organizational priorities.
- Partner closely with the TA and key internal stakeholders to understand business needs and translate them into clear, actionable design requirements and plans that drive TA initiatives.
- Drive the connective tissue and alignment across our operations, analytics, processes and technology strategy so that our priorities deliver and drive progress toward our strategic milestones.
- Facilitate workshops and meetings amongst stakeholders to drive consensus and decisions in order to advance program goals.
- Serve as the central liaison between TA and Tech teams, employing project management frameworks to drive effective communication, prioritize tasks, proactive risk management and deliver on complex, cross-functional initiatives within set timelines. Will be responsible for implementing recruiting tools and systems.
- Oversee the testing and troubleshooting of new tools, systems, and processes to ensure successful implementation and adoption. Provide support and guidance throughout the implementation process.
- Lead and manage cross-functional projects independently, driving initiatives from concept to execution while empowering partners to contribute to the project's success.
- Provide strategic and operational support for Talent Acquisition and People Services Innovation Teams, including the development of key communications and presentations and enablement ensuring alignment with development of organizational goals.
- Collaborate with COEs and other stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.

Qualifications

Required:

- 7+ years in Talent Acquisition, TA Enablement or Operations in a global organization of 5K+ employees globally
- 7+ years of relevant experience in product management, operations management, or portfolio management
- Experience working with large-scale, sophisticated change and transformations including knowledge of change management best practices
- Previous experience in implementing TA Tools such as ATS or CRM tools
- High levels of resourcefulness, influence, organizational savviness, execution skills from strategy through implementation
- Demonstrated experience as a process designer, with the ability to create, document, and refine processes that enhance operational efficiency and effectiveness
- Proven experience in delivering global programs aligned with initiatives/projects with knowledge of Core Talent Acquisition tools and systems (Workday HCM and Greenhouse ATS required, Eightfold.ai or Visier is strongly preferred)
- Strong data management skills, including data analysis, data governance, and data reporting
- Strong business acumen and systems thinking
- Strong stakeholder management and effective communication skills. The ability to quickly build trust, navigate ambiguity, and exercise good judgment
- Innovative, creative thinking, with strong influencing, and conflict-resolution skills
- Formal training or experience in project or program management with a proven track record of successful execution
- Experience with different project management methodologies and tools (e.g., Agile, Scrum) to manage complex projects is beneficial
- Experience implementing skills based hiring

Location

This role will be remote and based in Ontario, British Columbia or Alberta Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now

The estimated pay ranges for this role are as follows:

- Based in British Columbia: CAN $107,300.00 - $134,100.00

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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