Program Manager

3 days ago


Oakville, Ontario, Canada BioScript Solutions Full time
BioScript Solutions Ontario Office
Oakville, ON L6H 1A7, CAN

Are you ready to make a lasting impact in specialty care? We're seeking a dedicated and dynamic Program Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first Reporting to the Senior Program Manager, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolio within NavieGo, the Patient Programs company of BioScript Solutions. The Program Manager role has a strong combination of project management, performance analytics, client management, case management and people skills. Individuals who would succeed in this role are positive, driven and committed to building best-in-class and innovative support programs.

What we offer (and why you'll love it here):

- Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
- What & Where: Greater Toronto Area & Full-Time, Permanent
- Closing Date: March 21st, 2025

Your Mission

- Ensuring the program is designed and implemented as per sponsor's strategic direction;
- Ensuring all program sponsor's needs are being met;
- Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
- Ensuring that any stakeholder escalations are managed appropriately and to the sponsor's satisfaction;
- Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
- The design, evolution and delivery of all program reporting;
- Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
- In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
- Participate/lead in respective client meetings and day to day client communications;
- Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
- Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
- Provide support, guidance, and leadership to the team;
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities;
- Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

What You Bring to the Table

- A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
- Experience in Rare Disease or Immunology portfolios would be a strong asset;
- A Bachelor's degree program and/or an equivalent combination of experience and education is required;
- Program management skills with proven ability to manage multiple priorities;
- Proven customer relationship and/or account management skills with direct client interaction;
- Proficiency with Microsoft Office and competent reporting and trending data;
- Strong financial acumen and hands on budget management experience;
- General knowledge of reimbursement, patient support programs, database elements and functionality;
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation;
- Possessing an in depth knowledge of public / private and federal funding mechanisms.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? If you're passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you

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