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Content Designer
1 month ago
Must Haves:
- 2-3+ years of experience in UX Writing / Content Design
- Figma
- Jira, Confluence
- Large enterprise experience
- Agile experience, specifically working with technical stakeholders
- Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style
- Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance design practice, and advocates for the user
Plusses:
- Specific experience within banking or other financial institutions
Day-to-Day
We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for web. You will collaborate closely with various product partners, designers, researchers and other content designers to ensure the delivery of clear and accessible content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.
Responsibilities:
- Collaborate with product managers, designers, researchers, and developers to craft clear, concise, and user-centered content for an investment platform.
- Write and structure content for digital experiences, including UI copy, error messages, onboarding flows, and help content, ensuring clarity and accessibility.
- Apply content design principles and plain language standards to create intuitive experiences that meet WCAG accessibility guidelines.
- Partner with UX Researchers to validate content through usability testing and incorporate insights into iterative improvements.
- Participate in design and content sprints, contributing to ideation sessions and ensuring content aligns with design system standards.
- Maintain and update content within design systems and documentation tools (e.g., Figma, Zeroheight), ensuring consistency across multiple portfolios.
- Manage content governance processes, including version control, backlog prioritization, and stakeholder approvals.
- Advocate for content best practices and user-centered design across teams, providing guidance and training where needed.
- Collaborate on localization and tone-of-voice guidelines to ensure content resonates with diverse audiences.
- Track and measure content performance using analytics and feedback loops to inform continuous improvement.
