Clinical Coordinator

Clinical Coordinator – Projects

Number of Openings: 1 | Division: Clinical Programs | Full/Part Time/Casual: Full Time | Program: Integrated Comprehensive Care Program (ICCP) | Regular/Temporary: Regular | Location: HNHB boundaries (travel required within Hamilton, Burlington, Brantford, Niagara regions and Norfolk County) | Union: Non-Union | Days: 8 am – 4 pm (75 hours bi‑weekly) | Flexible schedule required to support program needs. May require extended hours | Posting Date: December 9 2025 | Closing Date: Until Filled | Wages: $30.55–$49.63 (Non‑Union Wage Grid) | French Language Skill Requirement: N/A

POSITION SUMMARY

The Clinical Coordinator – Projects (CC‑P) will play a pivotal role in supporting and advancing home care services by leading and coordinating clinical projects, client‑centered care and service coordination. This position bridges patient care, operational efficiency, relationship management, and project oversight, ensuring that initiatives align with organizational goals and regulatory standards. The CC‑P will effectively leverage internal and external knowledge, supports, technology, communications and resources as related to organizational clinical projects. Collaboration with interdisciplinary teams, management of project timelines, and contribution to quality improvement in home care delivery will help ensure high quality client care. This role demonstrates clinical expertise and leadership, advocates best practices, policies compliance, project management strategies, and quality initiatives. The CC‑P facilitates and collaborates in the areas of leaning, info sharing, direction, guidance and implementation protocols. The Clinical Coordinator – Projects directly supports the Director – Clinical Programs and the Sr. Manager – ICCP in their execution of clinical strategic and organizational growth initiatives. In addition, this roll will play a supporting project function to other clinical managers, as well as quality/strategy/project team members as necessary.

CORE DUTIES AND RESPONSIBILITIES

Project Coordination

- Plan, implement, and monitor clinical projects within the home care setting.

- Develop project timelines, deliverables, and reporting structures.

- Track progress and provide regular updates to leadership.

- Participate in the development of new models of care and continuous improvement / quality initiatives.

Clinical Collaboration

- Support nursing and allied health staff in delivering safe, effective home care.

- Ensure compliance with clinical protocols, accreditation standards, and regulatory requirements.

- Serve as a resource for clinical staff regarding best practices and patient care guidelines.

- Provide input into care planning. Advising on the intake of new clients.

- Assist the Sr. Manager in ensuring that client and system level objectives of the bundled care model are met.

- Participate in various SJHC committees as required.

Quality Initiatives

- Collect and analyze data to evaluate project outcomes and patient care metrics.

- Identify opportunities for process improvement and recommend evidence‑based solutions.

- Lead initiatives to enhance patient safety, satisfaction, and continuity of care.

- Act as an advocate for quality improvement initiatives and quality best practices through information sharing and effective decision making.

- Maintain high levels of confidentiality, ensuring documentation and sensitive information is kept in a secure and controlled manner.

Relationship Management

- Build and maintain strong relationships with patients, families, and caregivers to foster trust and engagement.

- Develop partnerships with community organizations, referral sources, and external stakeholders to support service delivery.

- Promote collaboration across interdisciplinary teams, ensuring alignment between clinical goals and patient needs.

- Address concerns proactively and diplomatically, strengthening long‑term relationships with clients and partners.

- Represent the organization professionally in community and industry settings.

- Act as a liaison between clinical staff, patients, families, and administrative teams.

- Facilitate interdisciplinary meetings and project‑related discussions.

- Prepare clear documentation, reports, and presentations for stakeholders.

- Assist with various program events (e.g. meetings, team building, training, etc.).

- Maintain high levels of team motivation, integrity, collaboration, and commitment to the delivery of the program objectives.

Education & Training

- Assist in developing training materials and conducting staff education sessions.

- Promote ongoing professional development and adherence to clinical standards.

- Act as Subject Matter Expert for clinical project management, quality care delivery and process improvements.

- Facilitate the effective and appropriate exchange of knowledge relating to the respective health conditions.

- Conduct in‑service education opportunities, working in collaboration with Clinical Educators.

- Participate in team huddles and ensure staff receive education and support information, feedback and communications.

- Support the orientation and on‑boarding of new employees, as requested.

Corporate

- Maintain on‑going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards.

- Participate in both internal and external training requirements.

- Participate in various corporate initiatives.

- Maintain the privacy and confidentiality of all personal health records (including both client and personal), and follow all the privacy and confidentiality requirements of any and all electronic health record systems used.

- Actively and positively promote SJHC as a quality service provider.

- Other duties as required.

CORE COMPETENCIES

- Regularly demonstrates our mission, vision and values:

1. Support compassionate care, faith and diversity

2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful

3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

- Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others

- Actively promotes a healthy, supportive and inclusive work environment

- Proactively contributes to initiatives, supporting and encouraging positive change

- Ability to engage in effective problem solving, possess logic and analytical thinking

- Skilled at thinking about creative solutions to complex problems

- Solid team‑based approach to everyday work activities

- Superior communication skills both verbal and written, with an excellent customer service mindset

- Positive and professional, with a “can do” attitude

- Willingness to regularly go the extra mile and actively support co‑workers

- Ability to demonstrate leadership and mentoring skills, to motivate and help others grow

- Strong knowledge of quality outcomes and streaming processes in order to find efficiencies

- Superior organizational and planning skills, ability to multitask

- Proven ability to be detail‑oriented

QUALIFICATIONS

- Registered Nurse (RN) OR Registered Practical Nurse (RPN) designation – required

- Bachelor of Science in Nursing Degree from an accredited university – an asset

- Current and unrestricted regulated care provider in good standing with their governing body – required

- Additional business, quality, project management or LEAN related education or experience – preferred

- Strong knowledge of Home / Community care regulations – preferred

- Previous experience with Accreditation Canada requirements – an asset

- 3‑5 years experience in a similar or related clinical role – preferred

- 3‑5 years experience in a community health care setting – preferred

- Previous experience in client case management – preferred

- A current Ontario driver’s license in good standing – required

- Solid understanding of MS office software, Office 365, Teams etc. – required

- Knowledge of community service providers, integrated models of care – preferred

- Familiar with Electronic Health Record software – preferred

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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