VoIP Engineer

4 weeks ago

Winnipeg, Canada Hamilton Barnes Associates Limited Full time

Overview

Ready to engineer communication systems that keep businesses connected?

Join a technology services provider recognised for delivering IT infrastructure, communications, and managed solutions across industries. With a reputation for reliability and technical expertise, the organisation continues to help enterprises modernise operations and enable seamless collaboration.

The team is hiring a VoIP Engineer to design, implement, and support voice-over-IP solutions. The role will focus on ensuring call quality, optimising system performance, troubleshooting issues, and integrating communication platforms into enterprise environments.

Your expertise can give businesses a clearer voice. Apply now

Responsibilities

- Configure, deploy, and manage Cisco and Mitel VoIP systems (e.g., Cisco CUCM, Mitel MiVoice Business, etc.).

- Perform day-to-day administration, monitoring, and support of VoIP systems and related infrastructure.

- Troubleshoot and resolve voice quality issues, dropped calls, call routing problems, and other VoIP-related incidents.

- Collaborate with network and infrastructure teams to ensure VoIP systems integrate seamlessly with other IT systems.

- Maintain and update VoIP documentation, including system configurations, call flows, and support procedures.

- Implement and maintain dial plans, call routing, and VoIP policies.

- Participate in system upgrades, patching, and migrations.

- Provide Tier 2/3 support for VoIP issues escalated by helpdesk or end users.

Requirements

- 3–5 years of professional experience working with Cisco and Mitel VoIP systems.

- Cisco Unified Communications Manager (CUCM).

- Mitel MiVoice Business and/or MiCollab.

- SIP protocols, VoIP codecs, QoS, and trunking.

- Experience with VoIP monitoring and troubleshooting tools.

- Familiarity with network infrastructure and concepts such as VLANs, DHCP, DNS, and firewalls as they relate to VoIP.

Benefits

- Yearly bonus

- All certifications paid for

- Health and dental

- Paid vacation

Salary

- $90,000

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