IT Support Analyst

3 weeks ago

Toronto, Canada Robert Half Full time

We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.

Responsibilities:
• Provide timely and effective technical support for desktops, laptops, and other hardware devices.
• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.
• Assist users with deskside support, ensuring their systems and devices function optimally.
• Configure, maintain, and repair computer hardware, including Dell technologies.
• Collaborate with IT teams to address infrastructure and security concerns.
• Document and track support requests to ensure efficient resolution and follow-up.
• Offer guidance and training to users on system functionalities and best practices.
• Diagnose and resolve software and hardware compatibility issues.
• Ensure all technical solutions align with organizational standards and security protocols.
• Participate in system updates and maintenance tasks as required.

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