Claims Supervisor

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Claims Supervisor ~ Commercial Auto, property & general liability - Toronto. Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a Claims Supervisor. Responsible leading a group of adjusters and administrative support staff.

How you’ll make an impact

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. Our focus is simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organizations to ensure we get injured workers back to work and their life. Are you an experienced, talented, results-driven leader looking to mentor a team committed to delivering an exceptional customer experience? Our team is seeking a Claims Supervisor to join our leadership team at Gallagher Bassett We are looking for an individual who is passionate about going above and beyond for clients, while leading a team to success. In the Claims Supervisor role, you will lead a team of adjusters and administrative and technical support staff.

You will have the opportunity to:

- Be part of a team of skilled professionals who are up for a challenge and take outstanding performance to heart

- Accelerate your career development with a diverse range of experiences across jurisdictions, industries, and risks

How will you affect the business?

- Drive adjuster hiring and development which results in a culture of high performance and continuous improvement

- Lead a claims team that delivers high quality and efficient service

- Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance

- Continuously finding ways to improve teams' efficiency and quality utilizing Gallagher’s technology

- Communicate with clients, carriers, and brokers in a professional and proactive manner

- Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success

About you

Required: High school diploma and 7 years related claim experience required. CIP or partial completion. Appropriately licensed and/or certified in all provinces in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of all team member related functions.

Preferred: Bachelor’s degree preferred.

Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees. Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs

- Life, Dependent Life and AD & D Insurance options

- Retirement savings including RRSP including a company match, TFSA, pension and more

- Employee Stock Purchase Plan

Other benefits include:

- Educational expense reimbursement

- Employee assistance programs

- Discounted gym membership (GoodLife Fitness)

- Opportunity for flexible work arrangements

- Paid sick days & personal days

- Employee education recognition program

- Employee referral bonus program

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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