Member Experience Coordinator New Burlington, Ontario, Canada · Toronto, Ontario, Canada · Vanc
2 weeks ago
We are assembling a team of innovative thinkers across consumer-tech and veterinary medicine to build a new experience for consumers and providers. We are looking for someone who shares our vision and wants to be a major part of shaping the future with Juno. We are looking for someone who loves the idea of building something new, contributing to the Mission, and being part of an early-stage company committed to making a positive impact.
We are looking for a Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic's Support Team. This position would be most like a 'Host' or 'Veterinary Reception' in other clinic settings. Reporting to the clinic's Practice Manager, this role will leverage their skill set to elevate the member experience in the clinic. This role will also work to support the flow of communication across the clinic in addition to managing the member experience from the moment the member arrives in clinic to when they leave the clinic.
In this role, we are looking for someone who is passionate about pets and the people who love them, and someone who is excited about delivering stellar experiences to our members.
What You'll Do:
- Be the liaison between the 'front of house' and the medical care team
- Communicate clearly with the Virtual Care team to ensure appointments and follow-up are clear and that all teams are on the same page for member appointments as well as tracking estimates
- Manage quality of member communications and responses across all platforms and work closely with technology
- Translate anecdotal customer feedback into Member Experience opportunities
- Provide an exceptional experience to all members and potential members by being the first point of contact in clinic and ensuring members and their pets are welcomed and ready for their appointment
- Remain open to feedback and be coachable in your relentless pursuit of being better in order to best support the team
- Identify talent and be a point of contact for MEC recruitment and interviewing through to the onboarding process
- Always representing a 'best in class' standard of care and service
- Support the MEC team with opportunities for ongoing training
- Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
- Support the Lead MEC with inventory, supplies, snack and product supply ordering
- Contribute to an environment of continuous learning, improvement and excellence
You Have:
- 2+ years in customer service and/or member experience as a customer-facing representative
- Prior experience within a veterinary clinic considered an asset
- Strong communication skills both verbal and written
- The ability to contribute to a positive and productive clinic environment
We're looking for people who are not just team players, but also leaders. If you've made it this far, you're probably looking for something different than what's already out there. So were we — let's meet.
The role of MEC at Juno may require evening and weekend work, as well as working closely with team members who are working with Members who may be experiencing emotional distress and/or frustration, as well as managing challenging members and patients. This position will be based in our clinic with occasional travel required locally for training and cross-functional meetings with our Clinic Support Centre team. This position may require lifting and moving of packages of various weights and sizes.
Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know
#J-18808-Ljbffr
-
Burlington, Ontario, Canada Tbwa ChiatDay Inc Full timeAt Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our ultimate vision is to establish a stellar standard for the veterinary industry; the Juno standard of care. We are seeking to challenge a traditional industry by establishing the Juno standard of care across Canada not just for our Members...
-
Burlington, Ontario, Canada Housekeeper Full timeJob Description:I hope you are having a good day. I am hiring a housecleaner working in Burlington, Ontario. .Services And Training:My home would benefit from bathroom cleaning, kitchen cleaning, general room cleaning, refrigerator cleaning. It is an asset if you have personal transportation available. Our perfect candidate would have at least a year of...
-
Financial Planning Specialist
3 days ago
Burlington, Ontario, Canada Scotiabank Full timeAt Scotiabank, we're dedicated to helping our customers achieve their financial goals. As a Senior Financial Advisor in our Burlington office, you'll play a key role in delivering exceptional customer experiences and driving business growth.About the RoleWe're looking for a skilled and results-driven individual to join our team as a Senior Financial Advisor....
-
NetSuite Consultant – Burlington, Ontario
3 weeks ago
Burlington, Ontario, Canada Equiton Inc Full timePosted Tuesday, February 25, 2025 at 5:00 AMAbout Equiton:Founded in 2015, Equiton is a recognized leader in private equity investments, and we believe all Canadians should be able to responsibly build their wealth through high quality real estate investments. Our exponential growth is a direct outcome of our leadership team understanding how the industry...
-
Burlington, Ontario, Canada Housekeeper Full timeAbout the JobWe are looking for an experienced cleaning services provider to clean a one-bedroom home in Burlington, Ontario. The successful candidate will have excellent cleaning skills and be able to work efficiently to complete the task within the estimated time frame.The tasks involved include general cleaning of the home, including the kitchen, and...
-
Burlington, Ontario, Canada Fuze HR Solutions Full timeAre you passionate about designing solutions that shape vibrant, welcoming communities? Do you thrive in a collaborative environment where you can work on transformative projects with a multi-disciplinary team? We are currently seeking a Design Engineer to join the Civil Engineering Division to work out of the Burlington or Toronto office.A multidisciplinary...
-
Burlington, Ontario, Canada Housekeeper Full timeJob Description:I hope you are having a good day. I am hiring a housecleaner working in Burlington, Ontario. .Services And Training:My home would benefit from bathroom cleaning, kitchen cleaning, general room cleaning, refrigerator cleaning. It is an asset if you have personal transportation available. Our perfect candidate would have at least a year of...
-
Cleaning Professional Sought in Ontario
4 days ago
Burlington, Ontario, Canada Housekeeper Full timeAbout the Role:We are looking for a hardworking and detail-oriented individual to fill the position of house cleaner in Burlington, Ontario. As a member of our team, you will play a crucial role in ensuring our clients' homes are clean and organized.Key Responsibilities:Clean bathrooms, kitchens, and general living areasAssist with refrigerator...
-
2025-03-21) Personal Support Worker
1 week ago
Burlington, Ontario, Canada March of Dimes Canada Full timePersonal Support Worker (PSW) - (PT) - Burlington, ONCommunity Support Services - Support Service Attendants – Halton Outreach Program (Burlington, Milton, Georgetown)You'll feel great about a career with March of Dimes CanadaAt March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of...
-
Burlington, Ontario, Canada Equiton Full timePosted Tuesday, February 4, 2025 at 5:00 AMManager, Investment FinanceAboutEquiton:Founded in 2015, Equiton is a recognized leader in private equity investments with over 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team understanding how the industry works and how to create long-term wealth...
-
Burlington, Ontario, Canada Equiton Inc Full timePosted Thursday, March 13, 2025 at 4:00 AMManager, Investment FinanceAbout Equiton:Founded in 2015, Equiton is a recognized leader in private equity investments with over 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team understanding how the industry works and how to create long-term wealth...
-
Burlington, Ontario, Canada Housekeeper Full timeNote from HomeownerJob Description:I hope you are having a good day. I am hiring a housecleaner working in Burlington, Ontario. .Services And Training:My home would benefit from bathroom cleaning, kitchen cleaning, general room cleaning, refrigerator cleaning. It is an asset if you have personal transportation available. Our perfect candidate would have at...
-
Dental Professional Opportunities in Ontario
3 days ago
Burlington, Ontario, Canada Passion Dental Group Full timeAbout Our Dental ClinicsPassion Dental Group is a rapidly expanding healthcare company with 13 clinics throughout Ontario, and plans to open four more in 2025. We prioritize oral health and provide free basic dental care and cleanings for our employees and their families.The Role and What We OfferWe are seeking highly skilled associates to join our...
-
Principal - Water Resources Engineering
4 weeks ago
Burlington, Ontario, Canada WSP in Canada Full timeThornhill, ON, CanadaBurlington, ON, CanadaJob DescriptionThe OpportunityWSP is currently seeking a motivated Water Resources Principal Engineer to join our successful Water Resources Team based out of the Toronto Office. As a Principal Water Resources Engineer on the Land Development and Municipal Engineering team at WSP, you will have the chance to lead...
-
Burlington, Ontario, Canada Mnp Llp Full timeSenior Manager, Ontario Lead, ease Cloud Accounting Services (Remote)Job Category: Assurance & AccountingRequisition Number: SENIO012322Posted: January 16, 2025Employment Type: Full-TimeLocation: RemoteLocationsShowing 1 locationBurlington1122 International BlvdSuite 600Burlington, ON L7L6Z8, CANWaterloo3-139 Northfield Drive WestWaterloo, ON N2L5A6,...
-
Burlington, Ontario, Canada Mnp Llp Full timeSenior Manager, Ontario Lead, ease Cloud Accounting Services (Remote)Job Category: Assurance & AccountingRequisition Number: SENIO012322Posted: January 16, 2025Employment Type: Full-TimeLocation: RemoteLocationsShowing 1 locationBurlington1122 International BlvdSuite 600Burlington, ON L7L6Z8, CANWaterloo3-139 Northfield Drive WestWaterloo, ON N2L5A6,...
-
Burlington, Ontario, Canada Fuze HR Solutions Full timeProject Manager, Civil EngineeringAre you passionate about designing solutions that shape vibrant, welcoming communities? Do you thrive in a collaborative environment where you can work on transformative projects with a multi-disciplinary team? We are currently seeking a Project Manager to join our Civil Engineering Division to work out of the Burlington or...
-
Scheduling Coordinator
5 days ago
Burlington, Ontario, Canada Schlegel Villages Part timeOur Village of Tansley Woods in Burlington, Ontario has an exciting opportunity for a Part Time Scheduling Coordinator to join our team. You can be you while being a part of our family. At Schlegel Villages we are redefining elder care through , village design and culture change, but we know the key to our village success, and our residents'...
-
Burlington House Cleaning Provider Needed
4 days ago
Burlington, Ontario, Canada Housekeeper Full timeThe Perfect Candidate:We are searching for a trustworthy and hardworking individual to fill the position of house cleaner in Burlington, Ontario. As a member of our team, you will contribute to maintaining the highest standards of cleanliness and organization in our clients' homes.Key Qualifications:Previous experience as a house cleaner (an asset)Ability to...
-
Burlington, Ontario, Canada Equiton Capital Inc. Full timeFounded in 2015, Equiton is a recognized leader in private equity investments with 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team understanding how the industry works and how to create long-term wealth through real estate investing. We have discovered that finding the right opportunities...
