Information Technology Support Specialist

4 weeks ago

Vernon, Canada NextGen Automation Full time

NextGen Automation is seeking a full-time IT Support Engineer to join our growing team in the Vernon, Kelowna, and Kamloops region. In this role, you’ll provide both remote and onsite support to our business clients — resolving technical issues, implementing IT solutions, and maintaining strong customer relationships.

You’ll be part of a highly skilled team that delivers reliable, professional, and customer-focused IT services across Western Canada.

Key Responsibilities

• Manage incoming tickets and client communications through our service desk and onsite.

• Required onsite at client location 4 days a week.

• Provide troubleshooting and technical support for a wide range of IT systems.

• Perform onsite service calls for installations, maintenance, and emergency support.

• Assist with setup, configuration, and management of Microsoft 365 environments.

• Install and maintain hardware, software, and networking equipment.

• Conduct technical alignment reviews and report findings to management.

• Identify recurring issues and recommend improvements to systems or processes.

• Keep all documentation accurate and up to date.

• Collaborate with the Professional Services and vCIO teams for escalations and project work.

• Mentor users and promote best practices for using IT systems effectively.

• Maintain a positive, solutions-oriented approach with clients and colleagues.

Qualifications

• 2+ years of hands-on experience in IT support, system administration, or similar role.

• Strong understanding of Windows Server and Desktop operating systems.

• Experience with networking technologies (firewalls, routers, switches, VPNs, Wi-Fi).

• Familiarity with ticketing systems and IT service delivery frameworks.

• Excellent communication and customer service skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and collaboratively within a team.

• Detail-oriented, organized, and proactive with a continuous improvement mindset.

Why Join Us

• Competitive salary and benefits package.

• Collaborative and supportive team culture.

• Opportunities for professional growth and certification support.

• Work with a diverse set of technologies and clients across multiple industries.

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