Customer Service Supervisor Food Industry

4 weeks ago

Toronto, Canada Fuze HR Solutions Full time

Job Description

This position is onsite. To be considered for this role you must have experience from food industry dealing with corporate clients/accounts.

Key Duties and Responsibilities:

Your role will vary depending on business needs; however, core responsibilities include:

- Identifying and recommending suitable products or services that best meet customer needs.
- Responding promptly to customer inquiries in person, over the phone, and through digital communication channels.
- Resolving customer complaints efficiently to ensure a positive and lasting customer experience.
- Developing and maintaining an in-depth understanding of the organization’s products, services, and policies.
- Processing customer orders, managing payments, and issuing refunds when necessary.
- Collaborating with team members to resolve customer issues and deliver exceptional service.
- Maintaining accurate records of all customer interactions and resolutions.
- Providing constructive feedback to internal departments regarding customer insights and opportunities for improvement.

What You Bring to the Role:

- Emotional intelligence – the ability to empathize with clients, connect with different personality types, defuse tense situations, and work toward positive outcomes.
- Outstanding communication skills – a professional and approachable demeanor in all customer interactions.
- Patience and composure – the ability to listen attentively, manage challenging situations, and remain calm under pressure.
- Strong multitasking abilities – capable of prioritizing tasks and assisting multiple customers simultaneously.
- Effective problem-solving skills – able to identify the root cause of issues and develop mutually beneficial solutions.
- Comprehensive product knowledge – understanding the organization’s offerings and pricing to provide accurate information and product demonstrations.
- Responsiveness – the ability to deliver quick, reliable assistance across multiple communication platforms.
- Teamwork and collaboration – working effectively with colleagues to share information, brainstorm solutions, and support a unified approach to customer service.

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