OT Infrastructure IT Engineer

1 week ago

Waterloo, Ontario, Canada Keolis Commuter Services Full time
OT Infrastructure IT Engineer - Keolis Grand River

Job Category: Maintenance Department

Requisition Number: INGIN004601

Posted: March 13, 2025

Employment Type: Full-Time

Work Location: On-site

Location

Grand River
Waterloo Keolis Grand River
518, Dutton Dr
Waterloo, ON N2L4C6, CAN

Reporting to the Technical Manager, Engineering of Keolis Grand River (KGR), the OT Infrastructure IT Engineer will be accountable for the availability and reliability of the LRT OT Infrastructure including IT Server Rooms, SCADA signalling, communications and control systems, stops, buildings and fixed facilities IT network equipment.

Knowledge and Skills

- Degree in Engineering or related disciplines, or equivalent experience
- Knowledge of inspections, preventive and reactive maintenance and quality assurance procedures of IT Network (Software & Hardware)
- Specific knowledge and experience in at least one light rail-related discipline and demonstrated understanding of all other areas including: Train control, OT Network, Cyber Security, maintenance and repair Protocol
- Knowledge of computerized maintenance management systems, with specific knowledge of Maximo a benefit
- Intermediate proficiency in MS Excel, Word & Outlook including ability to compile data and commentary for regular reporting
- Familiar with Transport Canada regulations, an asset
- Possess strong communication and interpersonal skills
- Strong analytical and problem-solving skills
- Strong attention to detail
- Required to work overtime and be available for non-scheduled emergency calls
- Required to work in all weather, at night, and under pressure
- Required to undertake competency unit training and obtain licenses needed to conduct duties

Experience

- Prior work experience in OT infrastructure or IT Networking industry
- Demonstrated experience of planning and working safely in an OT operational environment
- Demonstrated ability to make sound and timely business decisions to adapt within changing situations
- Proven ability to prioritize and accomplish multiple tasks with tight deadlines
- Computer engineering experience would be an asset

Key Responsibilities

- Network Design and Planning:
- Conduct site surveys to assess network needs and requirements.
- Design and develop network architecture, including segmentation, redundancy, and scalability.
- Create network diagrams and documentation to detail infrastructure components and connectivity.
- Hardware Implementation: Select and procure network hardware (routers, switches, firewalls, access points).
- Oversee installation and configuration of network devices according to specifications.
- Manage cabling infrastructure, including fiber optic and copper cabling.
- Network Security: Implement network security protocols and policies to protect against cyber threats.
- Performance Monitoring and Troubleshooting: Utilize network monitoring tools to identify performance bottlenecks and network issues.
- Diagnose and troubleshoot network connectivity problems.
- Implement corrective actions to maintain network stability and uptime.
- Capacity Planning and Upgrades: Analyze network usage and forecast future capacity needs.
- Plan and execute network upgrades or expansions to accommodate growing demands.

Required Skills

- Technical Expertise: Deep understanding of network protocols (TCP/IP, routing protocols like BGP, OSPF)
- Proficiency in network hardware configuration (Cisco, Fortinet, etc.)
- Knowledge of network security technologies (firewalls, VPNs, access control lists)
- Problem-solving and Troubleshooting: Ability to analyze network issues and identify root causes
- Excellent troubleshooting skills to resolve network problems effectively
- Communication and Collaboration: Clear communication skills to explain technical concepts to non-technical stakeholders
- Ability to collaborate with other IT teams (systems administrators, security engineers)
- Relevant Certification in Certified Network Associate & Certified Routing Engineering are an asset

Asset Management & Interfaces

- Monitor the performance of system assets and work with the Engineering department to improve reliability through changes to maintenance practices, configuration, usage, etc.
- Work with Engineering Department and OT infrastructure maintenance subcontractors to identify and plan lifecycle and rehabilitation activities.
- Work with Operations Department to ensure open dialogue to understand and improve on the effectiveness, reliability, and safety of operational / OT infrastructure interfaces.
- Work with Maintenance team to understand and improve the reliability and safety of OT infrastructure interfaces.

Maintenance Subcontractor Interface & Monitoring

- Assist with the day-to-day interface with the OT infrastructure maintenance subcontractor and the administration of the Maintenance Services Agreement.
- Assist and monitor the OT infrastructure maintenance subcontractor's activities across all LRT subsystems.
- Monitor and audit inspections, tests, preventive and corrective maintenance carried out by the OT infrastructure maintenance subcontractor.
- Facilitate all work is planned and scheduled and outcomes and measurements recorded using the Maximo CMMS.
- Facilitate all work is carried out in accordance with PA requirements, manuals, and agreed procedures.
- Assign, schedule, coordinate use of shared equipment as required.
- Monitor and control the consumption of OT infrastructure spare parts working with Commercial and Finance Department.
- Monitor, control, and authorize any variations to subcontractor activities.

Administration

- Collaborate with procurement team and subcontractors to procure the material and services required based on project terms and milestones.
- Write, recommend and implement maintenance procedures, work instructions, and reports to support OT infrastructure maintenance activities.
- Prepare written reports and/or updates, ensure timely completion of maintenance records and reports.
- Validate and ensure relevant records are maintained in accordance with contracts.
- Perform other related duties as assigned.

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