Specialist, Lending Processing

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Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

What you will be doing:

The Specialist of Lending Processing is responsible for processing of financial transactions requested by the external and internal clients, reconciling and resolving account investigations generated by various departments within the Bank: Call Centre, Collections, Funding, Underwriting and Finance. The successful candidate must have the ability to pay attention to detail and meet predetermined productivity and Quality Assurance Standards. The candidate must have excellent communication skills, both written and verbal, in order to establish a solid working relationship both internally and externally. This position offers the successful candidate an opportunity to gain experience in account investigation and reconciliation and develop a large understanding of various aspects of the Mortgage, Property Taxes and Loan product. The Specialist will report directly to the Manager of Processing.

Is this role right for you? In this role, you will:

- Complete all clients requests received from the Web, Call Center, mail and fax within established timeframes.

- Strong investigative skill set to be able to test and problem solve.

- Remit tax installments and maintain tax listing.

- Liaise with municipalities and financial institutions.

- Contribute to the ongoing process improvements in the Client Business Support Department.

- Process financial transactions for line of credit, property tax, residential and commercial mortgages within established timeframes and according to instructions provided.

- Resolve all account investigations efficiently and accurately.

- Analyze and verify data in the mortgage and credit system.

- Prepare weekly and monthly remittances to our third party investors.

- Liaise with municipalities and financial institutions in order to resolve complex client issues.

- Collaborate with various departments within the bank to resolve complex client issues.

- Assist with the Securitization tasks.

- Ensure that policies and procedures are respected as per the Department’s parameters.

- Understanding of Tangerine’s mortgage guidelines, processes and procedures including: CMHC, Genworth and familiarity with Tangerine’s Charge Terms as they pertain to Mortgage Servicing.

- Participate in testing and development of training material as required by the business.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

- University or College Degree

- 3-5 years of retail lending experience or work related experience in a processing environment

- Solid understanding of the life cycle of residential mortgages o Knowledge of mortgage industry regulations and general administrative practices

- Bilingualism is an asset (French/English)

- Strong analytical skills required in identifying problems, validating and making decisions/recommendations

- Demonstrated knowledge of MS Office (MS Word, Excel, Power Point, Project

- Ability to have a positive approach to change and personal development

- Excellent interpersonal and communication skills, both written and oral

- Self‑directed and motivated

What's in it for you?

- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success

- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

- You belong here, we are equal and un‑complicated. Bring your true self to work, dress codes don’t apply here.

- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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