Road Logistics Customer Care Specialist
2 weeks ago
Your Role
You will be accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement, and the prompt resolution of issues.
Your Responsibilities
- Respond to customer enquiries via emails/calls and build strong relationships with our client base.
- Analyze needs of customers, determine margins, and prepare quotations.
- Ensure maximum profitability by overseeing cost-effective rate negotiation with providers.
- Track and trace shipments and update the data in the operating system.
- Generate invoices to clients and provide PODs to consignees and/or customer partners whenever needed.
- Administer all carrier pre-qualification approvals and ensure that only ReTrans approved carriers are used to execute transportation services.
- Participate in sourcing carriers for new and existing activity.
- Validate and approve carrier invoices.
- Provide feedback to Supervisor/Manager on a regular basis regarding workflow and any customer-related issues.
- Assist with planning for new customer implementations.
- Drive cost savings through optimal freight management.
- Provide spot quotes to customers as needed and manage returns/exceptions.
- Provide KPIs and customer-specific reporting as required.
- Handle delivery appointment bookings as needed.
- Work with carriers to manage exceptions and load modifications from processes.
- Pursue continuous improvement initiatives to drive increased productivity and service levels.
Your Skills and Experiences
- HS Diploma/Bachelor's degree in supply chain management or a similar field.
- 2+ years of experience in a similar role.
- 2+ years of experience in Pharmaceutical/Manufacturing/Retail distribution center environment is preferred.
- Knowledge of various production and quality systems (GxP, GMP, ISO standards) will be an asset.
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
- CIFFA certification is an asset.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.
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