Claims Adjuster II, Property

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We seek a Claims Adjuster – HomeII to join our field and/or telephone team.

Are you passionate about your professional development and eager to learn and grow your skills?

As a Claims Adjuster, Field and/or Telephone, you’ll play a key role in our core mission: helping people. You’ll be part of an enthusiastic and diverse team of claims adjusters dedicated to supporting our customers get their lives back on track after unexpected events.

Your empathy and exceptional skills will make you a valuable asset to our team. We offer challenging and rewarding opportunities to investigate and manage complex personal and commercial property claims.

What you’ll do:

You’ll evaluate and manage claims, working both in the field and by telephone.

- Evaluate and analyze information gathered, insurance wording and damages to determine coverage in each situation.

- Assess potential civil liability of the insured and third parties in consultation with specialists.

- Negotiate settlements with customers, claimants, lawyers and insurers within your authority limits.

- Handle field assignments on behalf of in‑house claims adjusters.

- Actively support claims management and other work during high‑volume periods as needed.

- Collaborate effectively with various teams including appraisal, underwriting and legal services.

- Ensure effective cost management.

- Stay informed about current trends in insurance products and appraisal and investigation techniques and services.

What you bring to the table:

- A valid AMF licence (5a/5b).

- At least one year of experience as a home claims adjuster (telephone or field), with expertise in water and/or fire losses.

- A passion for customer service and strong written and verbal communication skills.

- Self‑motivated, goal‑oriented approach and ability to thrive in a fast‑paced environment.

- Strong technical aptitude and excellent computer skills.

- Solid problem‑solving and troubleshooting abilities.

- A valid driver’s licence and a good driving record.

- Availability for travel on short notice.

- Solid understanding of insurance products.

- Bilingualism (English/French): Required for regularly handling claims from English‑speaking customers.

Available territories for field claims adjusters include:

- Montreal

- South Shore of Montreal

- Montérégie

- Lanaudière

- Lower St. Lawrence/Gaspésie

- Gatineau

Home Claims Adjuster – Field – Claims Department – Loss – Adjusters – AMF

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success

- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

- An extensive flex pension and benefits package, with access to virtual healthcare

- Flexible work arrangements

- Possibility to purchase up to 5 extra days off per year

- An annual wellness account that promotes an active and healthy lifestyle

- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

- Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

- Inspiring leaders and colleagues who will lift you up and help you grow

- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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