2025-03-11) Personal Banker Trainee

2 weeks ago

Fort Frances, Canada TD Bank Full time
Personal Banker Trainee - Future Opportunities

Personal Banker Trainee - Future Opportunities

Work Location: Fort Frances, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $50,600 - $71,400 CAD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, you are expected to:

1. Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions.
2. Engage with customers and create positive experiences to retain and deepen relationships.
3. Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns.
4. Act as a point of contact for the frontline staff in handling customer problems.
5. Maintain professional space in common areas as per marketing and regulatory guidelines.
6. Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals.
7. Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct.
8. Strive to achieve and improve service level agreements and productivity targets.
9. Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions.
10. Participate fully as a team member, help build a positive and diverse work environment, and address communication issues efficiently.

Job Requirements:

1. High school diploma and/or 1 year of relevant experience.
2. Post-Secondary or Undergraduate degree in related field is an asset.
3. Completion of IFIC or equivalent required.
4. CFSA must be completed within 12 months, if hired.
5. Real estate secured lending and/or investment experience an asset.
6. Sound knowledge of advanced investing and credit processes, banking solutions and concepts.
7. Proficiency in software tools including MS Office, and internet applications.
8. Tactful communicator able to exchange ideas and customer information in a concise and logical way.
9. A self-initiator with strong organizational, planning and time management skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

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