Mental Health Advisor

An exciting opportunity has arisen within our adultmental health service. The opportunity involves being a part of a developingand expanding team to improve the access to mental health services. The post isfor a Mental Health Integrated Advice Officer, To work within the integratedadvice team and maintain the Mental health Single Point of Access line. Thiswill involve operating an electronic and telephone access point for both thegeneral public, allied professionals and stake holders, as well as providingadvice and support to some individuals.

Main duties of the job

To work within the 24/7 365 days per year single pointof access for community social and health care services within North EastLincolnshire. To operate an electronic and telephone access point for both thegeneral public and allied professionals and stakeholders.

To ensure that effective initial triage of mental healthcases takes place under supervision and immediate risks and or concerns areforwarded to the correct clinician or service (for example Acute mental healthcrisis team or the mental health act professionals) for appropriate response.

To work on a shift rotation in order to ensure that theservice is maintained 24/7.

About us

Hello

Weare Navigo. We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.

Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.

Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.

Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.

Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.

Workingat Navigo is not like working anywhere else. Lots of places say that, but wereally mean it.

Welike to work with forward-thinking people who want to make a difference.

Comeand Join us

Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.

Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact navigo.recruitment@nhs.net

Job responsibilities

To be the first point of contact for all clinical referralsand follow ups into the service via telephone, email, letter or otherelectronic systems.

Establish the nature of the contact and, under supervision,identify the appropriate assistance required by the UK Mental Health TriageScale.

Manage the referral by searching clinical records, checkingdetails and demographics, amending and updating when required.

Under supervision, screen all referrals against the screeningtool, identifying any immediate emergency response, signposting to the rightservice immediately.

To be competent in the use of System One, where patientdetails are recorded.

Under supervision help determine the most appropriate servicefor the patient by analysing the information given by patient/carer, usingjudgement, knowledge and questioning skills.

If appropriate escalate the call to the SPA clinician.

Provide data activity information required forperformance management as and when requested.

Person Specification

Qualifications

- NVQ level 2 qualification or equivalent in health/social care/ admin related subject
- GCSE or equivalent Maths/numeracy
- GCSE or equivalent English/literacy
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII
- Advanced CLAIT or ECDL European Computer Driving License qualification
- Certificate in counselling

Additional Criteria

- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective verbal and written communication skills
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.

Knowledge

- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation
- Knowledge and understanding of the regulations relating to Health & Social Care

Experience

- Minimum of 2 years experience within either a health or social care environment, preferably within mental health
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone)
- Experience of dealing/resolving complaints
- Mental health experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Business, People and Performance Manager

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