Emergency Communications Officer

2 weeks ago

Edmonton, Alberta, Canada City Of Edmonton Full time
Job Description - Emergency Communications Officer (52171)

Job Description

Emergency Communications Officer

Job Number

52171

This posting is for eight (8) Permanent Full-time positions

The Emergency Communications and Operations Management Branch (ECOMB) is seeking applications for 8 Permanent Full-time Emergency Communications Officer positions. These positions are critical to operational policing. The major responsibilities of this position include:

- Working rotating shifts up to 12 hours in length, days and nights, 24/7, 365 days a year.
- Once fully trained, Emergency Communication Officers will rotate between three distinctive roles: 1) Answering/triaging 9-1-1 calls, 2) Call evaluation of police emergency and non-emergency calls, and 3) Dispatch of police and specialized units.
- 9-1-1 call answer duties include operating standard and TTY (TeleTYpe) telephone systems, using Computer Aided Dispatch (CAD) software, triaging calls to the appropriate emergency response agency, and other duties as assigned.
- Call Evaluation duties include evaluating telephone calls received on the Police Emergency and the Police Non-Emergency lines to determine the appropriate level, if any, of police response, prioritizing those events and determining response criteria, answering 9-1-1 overflow calls, providing information to the general public on police-related matters, answering the 'police-only' evaluator line to provide information and assistance to Edmonton Police employees, evaluating digital/online non-emergency reports, triaging telephone and electronic requests for assistance from partner agencies, and other duties as assigned.
- Dispatch duties include dispatching calls for service to police officers, verifying information and broadcasting public safety alerts using the Alberta First Responders Radio Communications System (AFRRCS), status keeping and monitoring the safety of operational police officers and other specialized units, providing other operational support and other duties as assigned.
- In all three roles, Emergency Communications Officers will operate a variety of computer, telephone and radio systems and will be expected to manage critical emergency calls for service while providing excellent customer service to internal and external clients. Emergency Communications Officers also assist with training new employees and participate in ongoing quality assurance reviews and professional development. Emergency Communications Officers must operate within the Alberta 9-1-1 Standards and Edmonton Police Service policy and procedures.

Qualifications

- Ability to perform duties in a shift work environment (24/7, 365 days/year).
- Accurate and efficient typing skills.
- High level of integrity and confidentiality.
- Critical thinking skills and a proven ability to make sound decisions.
- Broad knowledge of police practices.
- Above average geographical knowledge of the City of Edmonton and surrounding areas.
- Customer service oriented with exceptional interpersonal skills.
- Ability to communicate effectively, orally and in a written format.
- Ability to manage demanding and high stress situations.
- Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls.
- Proficient multi-tasking skills.
- Knowledge of Federal, Provincial and Municipal government services is an asset.
- Prior experience in a Police, public safety, or social work environment is an asset.
- Shortlisted candidates will be contacted for technical skill testing, behavioral interviews and psychological screening. Technical testing includes typing speed, decision making, data accuracy and other relevant skills. Psychological screening includes a multiple-choice computer administered test and a clinical interview by a contracted psychologist.
- Shortlisted candidates will also be asked to complete a hearing test and must meet the minimum hearing criteria as directed by the Emergency Communications and Operations Management Branch.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance and suitability screening including social media checks. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
- Successful applicants will be required to successfully complete a comprehensive multi-phase training program including intensive scenario-based training, classroom lectures and practical job shadowing. Training is fully paid at regular salary rates.
- Participation in an Annual Scheduled Wellness Session (SWS) with one of our registered psychologists is required as part of the job's wellness initiative.

Hours of Work

Average of 40 hours per week for the Permanent Full-time and Temporary Full-time positions to provide 24 hour coverage, 7 days per week, 365 days per year.

Salary Range

Job Level: 21B, Salary Grade: 050, $35.09 - $43.87 (Hourly), $2,807.30 - $3,510.20 (Bi-Weekly), $73,270.01 - $91,617.26 (Annually).

- Completion of Grade 12 or equivalent required
- Emergency Communications and Response Certificate and/or equivalent education from a recognized post-secondary institution, or
- A minimum of two (2) years of emergency communications experience in a public safety environment or equivalent experience

Opportunity Concept Level: 21C, Salary Grade: 023, $29.53 - $33.70 (Hourly), $2,362.70 - $2,696.40 (Bi-Weekly), $61,666 - $70,376 (Annually).

- Completion of Grade 12 or equivalent required
- Minimum of two years of customer service-related experience
- The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton

General

- Civic Service Union 52 members are asked to send a copy of their application to the Union office.
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please include a current resume and covering letter with your online application.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote Labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: BS

Classification Title: Emergency Communications Officer

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