Assistant Manager
2 weeks ago
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary
Rutgers, The State University of New Jersey, is seeking an Assistant Manager for the Division of Institutional Planning & Operations (IP&O). Reporting to the Manager of Citations, the Assistant Manager of Parking Citations supports the management of the daily operations of the parking citations process; actively participates in the planning, development, and implementation of the parking citations process.
Key Responsibilities
- Assists in the development, maintenance, and implementation of the rules and policies governing parking citations and their associated costs.
- Assists in the supervision, mentoring, and development of the staff.
- Assists in the oversight of the parking citations process for all university-wide campuses along with affiliated entities such as University Hospital.
- Addresses parking citations issues and recommends strategies to effectively manage the parking citations process to serve the needs of the university students, faculty, staff, non-affiliates, and visitors university wide.
- Resolves issues relating to Parking Citations working collaboratively with the DOTS QA and Customer Service team using the customer relationship management system (CRM) and Parking Activity and Revenue Control System (PARCS).
- Assesses current issues/problems and offers solutions to the QA team on how best to handle citation issues.
- Provides recommendations to the Manager on issues relating to the enforcement software vendor to assess improvements to the online payment interface and facilitate the parking payment process.
- Handles sensitive and confidential UHR data/information relating to an employee's title, work location, salary, etc.
Qualifications
Minimum Education and Experience
- Bachelor's degree in business administration, public administration, transportation management, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of generally accepted accounting principles and practices.
- A minimum of two years of relevant experience in a university, municipal, or related operational setting is required.
Required Knowledge, Skills, and Abilities
- Strong working knowledge of university services and activities.
- Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent.
- Strong multitasking and organizational skills.
- Proven communication skills.
- Proficient in the Microsoft Office suite of products.
Preferred Qualifications
- 3 plus years' experience managing a customer service help desk environment is preferred.
Physical Demands and Work Environment
Special Instructions to Applicants
All offers of employment are contingent upon successful completion of all pre-employment screenings. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption.
Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at OneSource@Rutgers.edu.
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