Recreation Service Representative

3 weeks ago

Port Hope, Canada Port Hope Part time
Recreation Service Representative (Part Time)

The Part Time Recreation Services Representative is responsible for providing front-line customer service, receiving and addressing public inquiries by phone, email, and in person regarding recreation services provided by the Municipality of Port Hope. This position helps create a positive customer experience which includes setting up and cleaning up of programs, rentals, and events, greeting people, and completing registrations and transactions.

Benefits and Perks

- Optional OMERS Pension Plan from the date of hire
- Work-life Balance Initiatives
- Wellness, Social and Staff Ambassador Committees
- Employee and Family Assistance Plan
- Perks and Savings Partnerships

Compensation

$17.77 per hour, eligible for annual wage step increase and minimum wage adjustments.

Qualifications

- Secondary School Diploma preferred.
- Proficiency in computer software applications; knowledge of ActiveNet recreation software is an asset.
- Standard First Aid, CPR "C" certification required.
- Cash handling and Point of Sale (POS) experience preferred.
- Willingness to obtain required HIGH FIVE: Principles of Healthy Child Development and Principles of Healthy Aging certifications.
- Strong organization and time management skills, with the ability to function in a fast-paced, multi-task environment.
- Demonstrated ability to resolve issues in a professional and courteous manner.
- Verbal and written communication skills including courtesy and tact.
- Customer service, computer, and interpersonal skills.
- Alertness and observance of surroundings.
- Continuous standing and/or walking required.
- Regular heavy lifting of program equipment and set-up of tables and chairs required.
- Days, evenings, and weekend shifts with varied hours are required.

Responsibilities

- Provide a positive, professional image to the public and promote the mandate of the Department of Parks, Recreation, and Culture by responding to customer inquiries in a positive and timely manner, ensuring clear communication and reporting all customer complaints according to policies.
- Maintain a presence at the customer service desk, completing set-up and clean-up requirements or checking on programs or other assigned duties; responsible for first point of contact for patrons and their use of the facility and grounds (e.g., Tennis courts, skate park, etc.), including implementing schedules and general supervision of patrons in the facility areas.
- Responsible for cash handling related to admissions and registrations; balancing cash, recording sales, and managing the day-to-day operations of the customer service area.
- Complete a variety of tasks to support programs, events, and rentals, such as facility tours, administration, and planning supports.
- Monitor participants to ensure all customers are having a positive, safe, and inclusive experience, including adhering to the rules of the facility and behavior management policy.
- Responsible for opening and closing recreation facilities, supporting facility operations such as ensuring alarm codes are activated and buildings are secure.
- Respond to emergency situations, perform first aid as needed, activate EMS, and complete documentation.
- Document daily, weekly, and monthly statistics.
- Maintain sufficient levels of all information materials for office and patron use on a daily basis.
- Resolve operational conflicts in a swift and professional manner, considering operations, procedures, and customer service standards.
- Monitor and maintain facility schedules relating to rental times to ensure accurate changeovers, assist with setup/tear down of facilities for programs, special events, and rentals, be the onsite contact for rentals and programs in the facility, and be responsible for general cleanliness of reception, general, and program areas.
- Be knowledgeable about all Department Programs, Facilities, and Parks and respond positively to questions and inquiries from the public, assisting with the upkeep of display cases and information TVs.
- Monitor patron numbers and capacity of programs and rooms to ensure compliance with Town standards or fire/safety regulations.
- Comply with all Health and Safety regulations, Town policies, procedures, and/or security measures while undertaking duties and ensure the public and staff are aware of guidelines where infractions are observed or as required to follow emergency procedures.
- Advise the Recreation Service Assistant and/or Supervisor, Recreation and Culture of any problems related to equipment, maintenance, programs, or public inquiries to ensure that service requests can be submitted in a timely manner and/or issues can be communicated to the appropriate staff.
- Adhere to high standards of ethical behavior and demonstrate understanding that personal actions impact the public's perception of the Municipality.
- Perform other duties as assigned by the Supervisor, Recreation or Culture, or other members of the program team.

Submit an Application

Please submit your cover letter and resume online at www.porthope.ca/careers by Friday, September 13, 2024. Interviews may be scheduled in advance of the closing date.

Recruitment Process

The Municipality of Port Hope is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs, and identity are respected.

We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.

Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date. All applicants will receive an automated email confirming the submission of their application, but only those candidates selected for an interview will be further contacted by Human Resources.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.

Are you legally entitled to work in Canada?*

Do you have cash handling and Point of Sale experience?*

Do you hold Standard First Aid CPR C certification?*

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