MANAGER, IDENTITY

WHO WE ARE GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.
We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential. Throughour unique integrated payer-provider ("payvider") model,

we offer
insurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All. AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve. THEROLE IN A NUTSHELL Base

Salary:
CAD $104,406.00
- 142,069.00 Lead and manage the Identity and Access Management (IAM) team to ensure secure and efficient operations. Oversee IAM strategy, operations, technical implementations, and align IAM initiatives with enterprise goals.

Responsibilities:
- Responsible for developing and executing a 3-year IAM strategy.
- Provide IAM related project support through direct participation and collaboration with all Security and IT teams as appropriate.
- Work with all business units to regularly develop, review, and integrate business roles with access groups and permissions in applications.
- Provide regular operational and trending reports on tickets and recommendations.
- Ability to leverage existing ITSM system to manage requests efficiently with the team
- Perform root cause analysis and recommendations for process and IAM technology improvement, ensuring documentation of team processes and procedures
- Responsible for IAM-related escalations and resolutions (onboarding, offboarding, access requests).
- Working with manager and CISO to align IAM strategy to enterprise strategy.
- Strong working knowledge with IAM technologies (Saviynt, SailPoint, Okta, Auth0, Microsoft Azure AD, OIM).
- Experience with cloud IAM solutions (Azure, GCP, AWS)
- Enforce IAM policies and compliance with regulatory requirements.
- Adherence to IAM best practices, including segregation of duties, least privilege, functional ID management, privileged account management, and provisioning.
- Support Information Security Governance team in regular access reviews and audits.
- Strong written and verbal communication skills.
- Develop and present IAM and information security status to senior management.
- Responsible for adherence and management of IAM related OKRs and SLAs.
- Responsible for monitoring, managing, and forecasting resource load vs capacity.
- Train and mentor IAM team members. Provide regular coaching via ad-hoc engagements and established one-to-ones. Develop suitable succession plans.
- Collaborate with IT and security teams to ensure seamless integration of IAM solutions with user experience as a focus.
- Support IAM tool lifecycle (procurement, testing, implementation, licensing) WHO WE'RE LOOKING FOR
- Bachelor's degree or diploma in cybersecurity, IT management, technology, computer science.
- Preferred certifications: CISSP, CISA, CISM, CIAM.
- Experience with IAM technologies (Saviynt, SailPoint, Okta, Auth0, Microsoft Azure AD, OIM).
- Strong leadership and management skills.
- Knowledge of industry regulatory and compliance requirements (OSFI, PCI, ISO27001, SOC2, NIST-CSF, CSA)
- Strong technical background in Microsoft Active Directory, File and Operating Systems
- Excellent communication and presentation skills.
- Ability to perform root cause analysis and provide recommendations.
- Experience in developing and executing IAM strategies. NICE TO HAVE
- Knowledge of scripting languages (Python, PowerShell).
- Familiarity with Zero Trust architecture.
- Security Operations and Security Governance background.
- Prior management experience with an information technology access provisioning team.
- Understanding of web proxy technologies (ZScaler)
- Folder Access monitoring and provisioning tools (Quest) THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takeso create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that your